Certified Nursing Assistant

At The Portland Clinic our mission is to be a trusted community collaborating to improve the health and well-being of those we serve. Join our team and let us work together to offer a welcoming, inclusive environment for our patients and the communities we serve.

JOB TITLE: Care Team Support Certified Nursing Assistant

SUPERVISOR: Beaverton Clinical Nursing Supervisor

HOURS PER WEEK: 40hrs/Non-Exempt (M-F 8:00am-5:00pm)

DEPARTMENT: Nursing Services

HIRING BONUS: $1,000 after 90 days

The following information is designed to outline the essential functions and position requirements of this job. It does not identify all tasks that may be expected, nor address the performance standards that must be maintained.

PRIMARY FUNCTION: The Care Team Support Certified Nursing Assistant (CNA), based in the Primary Care department, will provide essential support to the clinic by handling patient phone calls, electronic in-basket tasks, and other administrative responsibilities. This position will provide backup support for patient rooming when needed and work closely with other clinical team members to ensure timely patient care and seamless clinical workflows.

DUTIES AND RESPONSIBILITIES: (*ESSENTIAL FUNCTIONS)
1. Answer and manage patient phone calls appropriately and in a timely manner, following approved protocols. *
2. Use the Trigger Situation Protocol to appropriately resolve and/or route calls, ensuring patient concerns are addressed in a timely manner. *
3. Appropriately escalate calls to triage nurses according to the protocol, ensuring urgent matters receive prompt attention. *
4. Provides in-basket support for primary care. Handle a variety of in-basket tasks efficiently and accurately, including reviewing and responding to MyChart messages, completion of provider assigned tasks, patient letters, expiring orders, etc. Prioritizing based on clinic need and urgency. Includes support for all primary care locations. *
5. Collaborate with MAs and RNs in assigned pools to efficiently manage workload and ensure seamless patient care. *
6. Patient rooming includes complete vital signs and standard rooming as described in the TPC rooming workflow. Medication review is excluded and will need to be performed by an LIP or Medical Assistant.
7. Schedule patient appointments. *
8. Assist in the completion of referrals and prior authorizations in a timely and accurate manner, as needed. *
9. Maintain proper and detailed documentation in the EHR, following clinic guidelines. *
10. Work closely with clinic RNs, seeking their guidance on patient care situations and escalating issues appropriately. *
11. Assist in quality improvement initiatives, identifying areas for system efficiency improvements and implementing solutions as directed by the supervisor.
12. Adhere to HIPAA regulations at all times, ensuring patient confidentiality and privacy. *
13. Follow clinic safety standards, including proper use of safety equipment, knowledge of emergency procedures, and adherence to body mechanics and ergonomic practices. *
14. Comply with all clinic policies regarding patient care, safety, and regulatory compliance. *
15. Participate in clinic meetings, nursing department in-services, and team training to enhance skills and contribute to team goals. *
16. Provide support to team members, assisting with training and mentoring as needed.
17. Maintain clear communication with the supervisor, providing updates on workload, challenges, and patient care issues. *
18. Maintain a high level of professionalism and confidentiality in all interactions with patients, providers, and colleagues. *
19. Other duties as assigned.
20. Maintain regular, in person, work attendance and punctuality, as scheduled. *

REQUIREMENTS:
• Current CNA certification in the state of Oregon
• High School diploma or equivalent
• Current Basic Life Support (BLS) Certification

PREFERENCES:
• Basic understanding of Medical Terminology
• Basic understanding of infection control
• Basic understanding and proficiency of documentation in the EHR
• Values team success
• Compassionate, patient, and tactful
• Shows an interest in taking action to increase his/her knowledge and development as an employee
• Contributes to an environment where people feel valued
• Skill in establishing and maintaining effective working relationships with patients and staff
• Proficiency in basic computer skills
• Organizational skills and ability to prioritize workflow
• Oral communication skills and excellent phone etiquette with an ability to convey and receive information via telephone
• Competency in language, grammar, and spelling
• Ability to interact and establish a good rapport with people over the telephone and in person, often in stressful situations
• Capability of effectively working on more than one task without a reduction in the quality of work and service performed
• Ability to react calmly and effectively in emergency situations and to work under pressure
• Ability to accept responsibility and use initiative to proceed with necessary tasks without direct supervision

COMPENSATION AND BENEFITS (Benefits eligibility begins at 20hrs/wk):
• 401k plan with Employer Matching up to 4.5% annually
• Roth IRA
• Comprehensive Medical, Dental and Vision insurance
• Flexible Spending Account
• Health Savings Account
• Company provided $10K Group Life/AD&D insurance
• Voluntary benefits: Life/AD&D, Dependent Life/AD&D, Short-Term Disability, Critical Illness, Accident, and Hospital Indemnity
• Norton Identity Theft Protection (optional)
• Pet Insurance (optional)
• 4.92 hours of PTO accrual per pay period (PTO accrual is prorated based upon FTE)
• One paid Wellness day per year
• Seven paid holidays, and 1 partially paid holiday (mid-day closure)
• Employee Assistant Program