Front Desk Agent

5 days ago

Hallandale Beach, FL, United States Shopping Center Management d b a Turnberry Associates Full time
About the Hampton Inn by Hilton Hallandale Beach | Aventura
Hampton Inn by Hilton Hallandale Beach Aventura is an energetic, welcoming and friendly hotel. It's convenient location between Fort Lauderdale and Miami, provides the ideal setting for business and leisure travelers. The 8 story, 151 guestroom property has over 1,800 square feet of flexible event space and is steps from Gulfstream Park & Casino, Aventura Hospital and just minutes away from Aventura Mall, Hard Rock Stadium and Beaches.

Owned and operated by Turnberry, the Hampton Inn by Hilton Hallandale Beach Aventura is located at 1000 S Federal Hwy, Hallandale Beach, FL. To learn more, visit the official Hampton Inn Hallandale Beach website here or follow the hotel on social media via Facebook, Instagram and Twitter.

Thrive with our comprehensive Benefits Package-featuring Medical, Dental and Eye Care, 401K Plans, Short- and Long-Term Disability, International Travel Perks, Weekly Pay, Free-Parking, Team Member Recognition Events, Outings and much more Most benefits are available after 30 days of fulltime employment.

Turnberry has a Substance Abuse Policy and is an Equal Opportunity Employer.

The Front Desk Agent is responsible for taking care of guest requests at the front desk following brand standards and steps of service.

Examples of Duties (includes but is not limited to the following):
  • Welcome and register guests into Hotel, fulfilling requests, following special instructions and adhering to established security and credit policies and procedures, using standards of service.
  • Check guests in and out of the hotel in accordance with procedures; make change, and post charges to guest accounts following steps of service.
  • Handle cash and credit transactions, count bank at the beginning and end of shift, complete designated reports, resolve any discrepancies, drop off receipts and secure bank.
  • Accept, change and cancel hotel reservations
  • Use computer system for most functions, select and block rooms for arriving guests, prepare daily reports
  • Handle hotel emergency situations following emergency guidelines
Qualifications and Requirements
  • 1+ Year of prior Hotel or Hotel Front Desk Experience, preferred
  • 1 + Year of Hilton PEP Experience, preferred
  • Flexible schedule availability, required to workday, night and overnight shifts, including weekends and holidays
  • Ability to multitask and handle stress in busy periods
  • The employee is required to stand, walk, for prolong periods of time
  • Ability to frequently lift and/or move up to 50 lbs, to handle guests packages or luggage
  • Must have good near and far vision, including ability read and interpret written instructions/directions
  • Must be able to communicate effectively with guests and co-workers, communicate via 2-way radio
  • Ability to distinguish smells
  • Duties mainly performed indoors
  • Must be able to hear, moderate noise level

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