Courtesy Clerk

5 days ago

Kansas City, MO, United States Hy-Vee Food Stores Full time

Additional Considerations (if any):

At Hy-Vee our people are our strength. We promise “a helpful smile in every aisle” and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.

Job Description:

Job Title: Courtesy Clerk

Department: Grocery

FLSA: Non-Exempt

General Function:

Provides prompt, efficient and friendly customer service. Packages purchases and assists customers with delivery to their mode of transportation.

Core Competencies

  • Partnerships

  • Growth mindset

  • Results oriented

  • Customer focused

  • Professionalism

Reporting Relations:

Accountable and Reports to: District Store Director, Store Manager, Assistant Managers of; Store Operations, Perishables, and Health Wellness Home, Service Managers

Positions that Report to you: None

Primary Duties and Responsibilities:

  • Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store.

  • miles and greets customers in a friendly manner, whether the encounter takes place in the employee’s designated department or elsewhere in the store.

  • Makes an effort to learn customers’ names and to address them by name whenever possible.

  • Assists customers by: (examples include)

  • escorting them to the products they’re looking for

  • securing products that are out of reach

  • loading or unloading heavy items

  • making note of and passing along customer suggestions or requests

  • performing other tasks in every way possible to enhance the shoppingexperience

  • Answers the telephone promptly and provides friendly, helpful service to customers who call.

  • Works with co-workers as a team to ensure customer satisfaction and a pleasant work environment.

  • Packages purchases.

  • Cleans but not limited to registers, restrooms, break room; backroom, sweeps and mops the floor, and tends to supply needs.

  • Assists customer in transporting purchases to their mode of transportation.

  • Helps train new courtesy clerks.

  • Checks prices on products.

  • Pulls product forward on shelf.

  • Brings carts in from parking lot and cart corral.

  • Cleans can redemption area and empties the recycle bins, where applicable.

  • Stocks, faces, rotates merchandise, cleans shelves, understands shelf tags, and knows location of merchandise in the store and also in the back room.

  • Maintains supplies on front-end; i.e. paper/plastic sacks, receipt paper, etc.

  • Maintains strict adherence to department and company guidelines related to personal hygiene and dress.

  • Adheres to company policies and individual store guidelines.

  • Reports to work when scheduled and on time.

Secondary Duties and Responsibilities:

  • Assists in all departments as requested (within the wage and hour guidelines).

  • Delivers product to customers (within the wage and hour guidelines).

  • Shovels, salts, and sands walkways.

  • Assists in other areas of store as needed.

  • Performs other job related duties and special projects as required.

Knowledge, Skills, Abilities and Worker Characteristics:

  • Must have the ability to carry out detailed but uninvolved written or verbal instructions; deal with a few concrete variables.

  • Ability to do simple addition and subtraction; copying figures, counting and recording.

  • Must be able to understand and follow verbal or demonstrated instructions; writes identifying information request supplies orally or inwriting, increased contact with people.

Education and Experience:

No education or experience requirements.

Physical Requirements:

  • Must be physically able to exert up to 50 pounds of force occasionally; exert up to 20 pounds of force frequently; and exert up to 10 pounds of force constantlyto move objects.

  • Visual requirements include vision from less than 20 inches to more than 20 feet with or without correction, depth perception, color vision, and field of vision.

  • Must be able to perform the following physical activities: Climbing, balancing, stooping, kneeling, reaching, standing, walking, pulling, lifting, grasping, feeling, talking, hearing, and repetitive motions.

Working Conditions:

This position is exposed to noise, temperature extremes, dampness, dirt, and chemicals/solvents.

Equipment Used to Perform Job:

Tomra (bottle machines), window washing equipment, vacuum cleaner, power washer, brooms, delivery vehicle, phone, fax, copier, two wheeler, pallet jack, box cutter (within wage and hour guidelines).

Contacts:

Has daily contact with the general public and occasional contact with suppliers/vendors.

Are you ready to smile, apply today.

Employment is contingent upon the successful completion of a pre employment drug screen.

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