Platform Engineering Manager
2 weeks ago
We're not just building restaurant tech-we're giving independent restaurants the tools to compete and win. From our award-winning point-of-sale to AI-powered profit tools, everything we do helps operators boost profit, work smarter, and keep their best people. And every solution is backed by real humans who actually give a sh*t about helping restaurants succeed.
- Named the #1 Restaurant POS by G2 (Fall 2025), based on ratings from real users
- Rated the top-rated point-of-sale (POS) for restaurants, bars, retail, and small businesses by Capterra users
- Awarded Great Places to Work and Built In's Best Workplaces for multiple years running
The Client Environments team is the bridge between SpotOn's cloud and the physical restaurant network - managing the routers, access points, POS Android devices, and monitoring systems that keep restaurants online. We treat merchant sites as first-class infrastructure, applying platform engineering discipline to field networks.
We're seeking a Platform Engineering Manager to lead this evolution - combining technical leadership, operational rigor, and systems thinking to turn reactive support into reliable, observable, and self-healing environments.
Key Responsibilities
- Lead and mentor engineers across Network and Android (Elo) systems - building a strong culture of ownership and reliability.
- Drive GitOps adoption for network and device configuration, ensuring deployments are consistent, testable, and reversible.
- Oversee MDM and device lifecycle management (Elo tablets, Android handhelds), ensuring clean provisioning and policy enforcement.
- Run the operational loop: stay close to client incidents, analyze recurring issues, and drive root-cause elimination through system changes, automation, and better visibility.
- Collaborate with Core Services (Device Registry, MDM, Sidecar) and NOC to improve observability, alerting, and response workflows.
- Standardize configurations and rollout models (base + overlays) to eliminate variance across restaurant networks.
- Design for resilience: enable cellular failover, LTE monitoring, and automated recovery patterns through controllers.
- Own service quality metrics - uptime, response time, issue recurrence - and report progress on reliability improvements.
- Merchant networks and devices are fully managed through GitOps, with versioned configuration and clear audit trails.
- Elo device management (via MDM) is automated, observable, and zero-touch.
- On-site visits and repeat network incidents drop significantly due to systemic fixes.
- The team is operationally excellent - closing the loop between monitoring, alerts, and proactive resolution.
Compensation:
- Our base pay range is $170,000 -$210,000 for this role
- Please note the salary range listed is just one component of a competitive compensation package which includes a company stock plan
- Offers will be reflective of the candidate's location and experience.
At SpotOn, we put people above everything else. We're known for our innovative software and technology solutions, but we stand out because of the hard-working humans behind the tech. We can't take care of our clients without taking care of our employees first, and that's why we invest in you with a competitive benefits package which includes:
- Medical, Dental and Vision Insurance
- 401k with company match
- RSUs
- Paid vacation, 10 company holidays, sick time, and volunteer time off
- Employee Resource Groups to build community and inclusion at work
- Monthly cell phone and internet stipend
- Tuition reimbursement for up to $2,000 per calendar year to assist with your professional development
The base salary range listed will vary depending on location and experience.
Base salary range
$170,000-$210,000 USD
SpotOn is an equal employment opportunity employer. Qualified candidates are considered for employment without regard to race, religion, gender, gender identity, sexual orientation, national origin, age, military or veteran status, disability, or any other characteristic protected by applicable law.
SpotOn is an e-verify company.
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