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Used Car Service Technician

2 weeks ago

Castle Rock, CO, United States Castle Rock Ford Full time

Castle Rock Ford is looking for a Used Car Service Technician to join our growing team As an automotive technician, you'll be responsible for diagnosing and repairing a wide range of vehicle issues, from routine maintenance to complex mechanical and electrical problems. You'll work in a fast-paced environment, surrounded by passionate professionals who are dedicated to delivering the highest level of service to our customers.

We're looking for someone who is truly committed to their craft and possesses a hunger for growth and learning. As a member of our team, you'll have access to ongoing training and development opportunities to help you expand your skill set and advance your career.

To succeed in this role, you'll need to have:

  • Strong technical knowledge and experience in automotive repair and maintenance
  • Excellent problem-solving skills and the ability to think on your feet
  • Great communication skills and the ability to work well in a team environment
  • A positive attitude and a willingness to go above and beyond to deliver exceptional customer service

Used Car Technician Benefits:

  • $25 / hour flat rate compensation, based on experience
  • Health, Medical and Dental insurance
  • 401K Plan
  • Paid time off and vacation
  • Growth opportunities
  • Employee vehicle purchase plans
  • Family owned and operated
  • Long term job security
  • Flexible Work Schedule - no weekends weekend work is optional
  • Ford Top Techs dealership
  • Ford paid training
  • Shop has heat

Used Car Technician Responsibilities:

  • Perform vehicle maintenance work as outlined on repair order with efficiency and accuracy, in accordance with dealership and factory standards, to drive customer loyalty.
  • Diagnose cause of malfunction and repair; determine any additional needed repairs.
  • Acquire technical knowledge of vehicle systems including, but not limited to: drivability, electrical, major engine mechanical, A/C, brakes, suspension, transmission, OBD-II, and general vehicle maintenance systems.
  • Communicate with parts department to obtain needed parts.
  • Save and tag parts if the job is under warranty or if requested by the customer.
  • Notify service advisor immediately if additional repair is required or not needed.
  • Notify service advisor immediately if repairs can’t be completed within the time promised.
  • Document all work performed on the RO including recording cause of failure.
  • Maintain the highest possible standards of workmanship; perform quality checks.
  • Road-test vehicles when required or refer to the test technician.
  • Ensure that customers’ cars are kept clean and are only driven for business purposes.
  • Keep shop area neat, clean; must account for all dealership-owned tools at all times.
  • Stay current in the latest diagnostic methods and service techniques across a number of brands; stay informed of the latest bulletins, service manuals, and other service publications.
  • Participate in-service training activities; attend factory-sponsored training classes.
  • Communicate regularly with service advisor/dispatcher to confirm the repair order information and diagnostic information.
  • Meet customer service standards by achieving ‘above district’ customer service information “CSI” scores.
  • Understand, keep informed of, and comply with federal, state, and local regulations that affect service operations, such as hazardous waste disposal and OSHA right-to-know.
  • Safeguard dealership assets and customer data.
  • Complete required training assigned through the company training portal.
  • Adhere to a consistent and reliable work schedule.
  • Demonstrate ethical business practices and integrity in all interactions to uphold the Foundation Automotive brand.
  • Other duties as assigned.

Used Car Technician Qualifications:

  • 2+ years of Service Technician experience preferred
  • High school diploma or equivalent
  • B level qualifications, including Diagnostic, Electrical and Engine Repair preferred
  • Dexterity, requiring a steady hand, excellent hand-eye coordination
  • Mechanical and troubleshooting skills and ability to operate electronic diagnostic equipment
  • Excellent customer service skills and basic computer competencies
  • Positive, friendly attitude, along with an eagerness to improve
  • Enjoy working in a dynamic environment
  • Teammate with ability to collaborate with others effectively
  • Ability to learn new technology, repair and service procedures and specifications
  • Valid driver’s license and acceptable driving record
  • Successful completion of pre-employment screening
  • Authorization to work in the USA

Who We Are: Castle Rock Ford is part of Foundation Automotive, a growing automotive group with thirty-three dealerships across the United States. Our vision is to be the North American benchmark for top-tier automotive solutions and a company of trust, excellence, and innovation for our customers and employees – our mission is to provide modern automotive solutions across North America. We enrich the lives of our customers and employees by putting our Core Values first and are in the business of helping people succeed.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.