Securities Support Specialist Trainee

Are you seeking a career path that offers growth, development, and long-term opportunity? Join MWA Financial Services, Inc., a registered broker/dealer, investment adviser and wholly-owned subsidiary of Modern Woodmen of America, as a Sales Support Specialist Trainee and take the first step toward a rewarding future in the financial services industry. In this role, you’ll receive comprehensive on-the-job training to help you earn the necessary licenses and certifications to become a key part of our Securities Account Services (SAS) team, supporting our nationwide network of registered representatives.

Modern Woodmen of America is one of the nation’s largest fraternal benefit societies, with over $18 billion assets. Fraternals are unique membership organizations that pair the “member-owned” characteristic of a mutual insurance company with the “social mission” characteristic of a service organization. They unite individuals with common bonds, provide a variety of life insurance and investment products, and form one of the nation’s most effective volunteer networks.

Responsibilities:

• Provide front-line home office call support for field representatives. Assist with navigation of sales software platforms, completion of application requirements, investment research, and resolution of product-related questions and concerns.
• Continuously develop expertise in all relevant systems and tools, including Docupace, NetX360, RightBridge, and other platforms essential to business operations.
• Provide phone, email, and remote screen share assistance to registered representatives to ensure readiness for business submission to home office principals.
• Foster strong working relationships with home office principals and field representatives to enhance overall satisfaction and streamline communication.
• Collect and relay feedback from field representatives regarding challenges, successes, and suggestions for process improvements.
• Actively participate in team efforts to reduce Not-In-Good-Order (NIGO) rates, shorten application cycle times, and minimize reliance on paper-based processes.
• Identify and recommend enhancements to workflows and procedures that improve efficiency and service quality.
• Occasionally provide information to other broker dealer personnel on customer service issues requiring a solid understanding of securities products offered, phone calls, emails and transactions.

What we need:

• Associate’s degree required and 1+ years of customer service experience preferred.
• Ability to pass FINRA Series SIE, and 6 within 180 days of hire. We provide time to study during work hours to help you achieve this goal.
• Superior customer relation skills.
• Strong attention to detail and accuracy, with the ability to prioritize and coordinate multiple tasks.
• Demonstrate problem solving and analytical skills.
• Ability to work well with the pressure of deadlines and be a productive member of the team.

What we offer:

• Pay: The hourly pay for this position is $23.75. The specific rate will depend on the successful candidate’s qualifications and prior experience.
• Work Arrangements: This is a full-time hybrid, hourly position: 37.5 hours per week (7.5 hours per day), Monday- Friday, with flexible start time between 7 a.m.-9 a.m. Hybrid positions work at least three days in office and the remaining days each week working from home. Employees beginning to work in a new hybrid role will be asked to work on-site (five days a week) during the initial training period which may be up to one year. Hybrid work arrangements are subject to change at any time based on business needs and company policy.
• Stability: Modern Woodmen has been Modern Since 1883® and exists for our members. We make long-term decisions that provide stability for our employees, financial representatives, and members.
• Respect for personal time: We offer vacation, sick leave and 11 paid holidays. We value your time outside of work and offer careers that blend work and life well.
• Professional growth: Benefit from our commitment to employee development which includes educational offerings to enhance your knowledge of our industry.
• Great culture: We build strong working relationships across our organization through collaborative work and volunteer opportunities.
• A beautiful office: Enjoy a beautiful view Our home office, located in downtown Rock Island, IL, has a lovely plaza overlooking the Mississippi River.
• On-site Café: Our employees can purchase a variety of breakfast, lunch, and beverage options at Café 1883.
• A thriving local community: Not from the Quad Cities and hesitant to consider relocation? Give it some thought. The Quad Cities offers an idyllic Midwestern lifestyle along the mighty Mississippi and consistently ranks at the top of the list for quality of life and cost of living. It is home to more than our share of artists, festivals, and fun in every season.
• Exceptional benefits: Our comprehensive benefits package is designed to support your health and financial well-being. Benefits include:
  
  • Company-paid retirement plan
  • Matching 401(k) plan
  • Employee Impact Bonus
  • Medical, Dental and Prescription Drug Insurance. We pay 100% of employees’ health insurance premiums and 50% of employee dependents’ premiums.
  • Group term life insurance.
  • Long-term and short-term disability.
  • Voluntary benefits: vision, flexible savings accounts (FSA), accident insurance

Modern Woodmen is an equal opportunity employer. Modern Woodmen is committed to providing a respectful environment where each person’s diverse opinions, attitudes, attributes, and feelings are respected.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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