Senior Operations Analyst

Senior Operations Analyst - Visualization & Analytics Developer

Join the exciting world of Travel and help grow America's largest full-service travel agency

Do you have a passion for making a meaningful impact? This is your chance to lead the transformation of a large, complex operation by modernizing the data, reporting, and analytics environments that support hundreds of vendors, thousands of employees, and millions of members. We support Travel and in-branch Member Services and Sales, including DMV, Notary, and other essential services.

With an ambitious goal to grow our travel business by 50%, we need a leader who can build creative, actionable solutions that uncover opportunities, boost productivity, drive sales, and elevate operational performance. As the lead developer on our analytics team, you'll shape the strategic direction of our data ecosystem while mentoring and developing other analysts. You'll play a direct role in transforming how we operate and how we support one of our core business lines.

Who We Are Looking For

If you are a passionate, creative developer with deep technical expertise in Tableau-and you love using data to spark meaningful change-we want to hear from you. We're seeking someone who can modernize our reporting environment by transitioning all dashboards and analytics solutions into Tableau while leveraging cloud-based data sources (AWS).

To thrive here, you should be comfortable working in large, highly complex data environments, with strong SQL, data preparation, and business acumen. You should also be able to develop high-impact, visually compelling solutions without relying on step-by-step requirements-bringing a consultant mindset that proactively identifies the right problems and the right solutions.

You'll be expected to understand the business well enough to independently design dashboards and analyses that drive sales, revenue growth, operational efficiency, and executive decision-making.

Key Qualities We Value

Craftsmanship: Extreme attention to detail. "Measure twice; cut once" mindset.

Integrity: Lead by example, communicate directly, and follow through.

Communication: Ability to tailor technical and non-technical messaging across all levels-from analysts to executives.

Inspirational: Embrace challenges as opportunities and push boundaries.

Creative Problem Solver: Unafraid to explore alternatives, break through roadblocks, and innovate.

Consultant Minded: Go beyond order-taking-ask why, challenge assumptions, and provide the best possible recommendation for the business.

What You'll Be Doing

• Design, develop, and deploy Tableau dashboards that answer business questions, influence decisions, and solve operational challenges.
• Lead the transition to a fully modernized Tableau reporting environment.
• Support and mentor analysts as they grow their technical expertise in Tableau and SQL.
• Drive technical excellence and ensure best practices are followed.
• Collaborate with cross-functional partners to resolve data issues and dependencies.
• Promote a culture of experimentation to find innovative ways to improve performance and insights.
• Oversee the full analytics development lifecycle-from requirements and design to deployment, QA, and long-term maintenance.
• Champion a team environment built on trust, communication, and inclusion.
• Stay current with emerging technologies, Tableau advancements, AWS tools, and BI best practices.
• Support both financial and operational reporting needs, including budgeting, forecasting, variance analysis, staffing insights, productivity reporting, sales performance, and broader BI initiatives across multiple business lines.
• Incorporate accounting and financial concepts into dashboards and reporting, while still prioritizing broader operational analytics that help optimize performance, drive sales, and improve service delivery.

What We Require

• Strong experience designing and building interactive Tableau dashboards and analytical applications.
• Experience developing operational and financial reports, including forecasts, pacing reports, variance analyses, and budget-to-actuals.
• Experience working in Enterprise Data Warehouse environments.
• Ability to write complex SQL queries across multiple platforms and data sources.
• Proven ability to analyze data, uncover trends, and generate insights that influence decision-making.
• Experience supporting budget cycles without limiting your scope to budgets-must be comfortable working on a wide range of operational BI, sales, and performance reporting.
• Understanding of key accounting concepts (e.g., revenue, expenses, accrual impacts) to ensure financial accuracy in reporting.
• Experience with AWS data connectors and cloud-based analytics environments.
• Strong sense of design-knowing which visuals are most effective for each use case.
• Must be a self-starter with a bias for action, able to operate with limited guidance.

#LI-LG1

The starting pay range for this position is:

$78,200.00 - $104,100.00
Additionally, for full time positions, you will be eligible to participate in our incentive program based upon the achievement of organization, team and personal performance.

Remarkable benefits:
• Health coverage for medical, dental, vision
• 401(K) saving plan with company match AND Pension
• Tuition assistance
• PTO for community volunteer programs
• Wellness program
• Employee discounts

Auto Club Enterprises is the largest federation of AAA clubs in the nation. We have 14,000 employees in 21 states helping 17 million members. The strength of our organization is our employees. Bringing together and supporting different cultures, backgrounds, personalities, and strengths creates a team capable of delivering legendary, lifetime service to our members. When we embrace our diversity - we win. All of Us With our national brand recognition, long-standing reputation since 1902, and constantly growing membership, we are seeking career-minded, service-driven professionals to join our team.

"Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value."

AAA is an Equal Opportunity Employer

The Automobile Club of Southern California will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance (FCIHO), the Unincorporated Los Angeles County (ULAC) regulation, and the California Fair Chance Act (CFCA).

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