Guest Service Representative- Hotel Front Desk

2 weeks ago

Reno, NV, United States Atlantis Casino Resort & Spa Full time
Overview

Come join Team Atlantis We are currently accepting application for Hotel Guest Service Representative. Guest Service Representative is responsible for all activity involving Hotel guest check-in/check-out. They must provide further guest service by accurately taking and relaying guests' requests to other departments such as Housekeeping, Engineering, Bell/Valet, Security, Concierge, VIP Services, etc. Other departmental duties. All with a smile on their face

Responsibilities
  • Raise and maintain Atlantis Guest Service skills to establish four-star standards
  • Increase Hotel revenue through commissionable opportunities
  • Work in a fast paced, high volume environment
  • Follow all company policies and procedures
  • Maintains a polite and professional demeanor at all times
  • Retrieve reservations in the computer, verifying special requests and accommodations, programming room keys, completing and filing registration cards, calculating room charges, making approved changes to guests' accounts, and collecting payment for all charges incurred
  • Handling guests' mail, recording guests' comments, and restocking supplies
  • Other duties as assigned

While performing the duties of this job, the employee may be required to stand; walk; use hands to finger, handle or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel crouch or crawl; talk, and hear.  The employee must occasionally lift and/or move up to 25 pounds.  Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to focus.

Qualifications
  • Must also be able to handle large amounts of currency accurately and efficiently
  • Ability to communicate effectively in a positive/upbeat fashion
  • Have interpersonal skills with focused attention to guest needs to deal effectively with all business contacts.

***MUST adhere to all grooming standards, no "visible" tattoos/piercings or unnatural hair colors***

Atlantis Casino Resort Spa fosters a team working environment and an environment that is focused on Team Member recognition and appreciation. Some of the ways in which we accomplish this is by offering the following: 

  • Comprehensive benefits (medical, dental, vision, supplemental coverage)
  • 401K retirement savings plan + discretionary match
  • Education Tuition Reimbursement Program
  • Paid Vacation
  • Holiday Pay
  • Weekly Resort Prizes
  • Career Development and Training Workshops
  • FREE daily meal
  • Internal Advancement

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