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Global Salesforce Training and Adoption Leader

2 weeks ago

Grand Rapids, MI, United States Gallagher Full time
Introduction

Welcome to Gallagher - a global community of people who bring bold ideas, deep expertise, and a shared commitment to doing what's right. We help clients navigate complexity with confidence by empowering businesses, communities, and individuals to thrive. At Gallagher, you'll find more than a job; you'll find a culture built on trust, driven by collaboration, and sustained by the belief that we're better together. Whether you join us in a client-facing role or as part of our brokerage division, our benefits and HR consulting division, or our corporate team, you'll have the opportunity to grow your career, make an impact, and be part of something bigger. Experience a workplace where you're encouraged to be yourself, supported to succeed, and inspired to keep learning. That's what it means to live The Gallagher Way.

Overview

We are looking for a Global Salesforce Training and Adoption Leader to spearhead the adoption of Salesforce and other critical sales tools across 8 divisions and 11 Salesforce instances totaling over 9,000 users. This role is not just about training-it's about inspiring change, driving engagement, and building a culture where Salesforce and other sales tools become indispensable resources for our producers and sales leaders. The ideal candidate will be a visionary leader with at least a decade of experience who can manage a team of trainers, collaborate with the Salesforce product team to ensure successful launches of new features, and oversee training for a suite of sales tools, including ZoomInfo, LinkedIn Sales Navigator, MiEdge, and others.

This is an exciting opportunity to lead a high-impact team, partner with stakeholders across the organization, and create a lasting impact on how we leverage technology to achieve our ambitious growth goals.

This position can be entirely virtual/remote/work from home and you can sit anywhere in the US or Canada.

How you'll make an impact

Ownership of Adoption Programs:
  • Define the overall CRM adoption strategy and approach, working across various business divisions and stakeholder groups.
  • Own the development and delivery of the standard suite of Salesforce training programs, ensuring users are equipped to maximize the platform's capabilities.
  • Extend training for other critical sales tools, including ZoomInfo, LinkedIn Sales Navigator, MiEdge, and others, ensuring seamless integration into the sales process.
  • Ensure training programs are tailored to the needs of different user groups, including new hires, experienced producers, and sales leaders.
Team Leadership & Development:
  • Lead, mentor, and manage a team of trainers, ensuring they are equipped to deliver high-quality, impactful training programs across all divisions.
  • Set clear goals and expectations for the training team, monitor performance, and provide regular feedback to drive excellence.
  • Ensure the training team is aligned with the overall adoption strategy and equipped to support users at all levels of the organization.
WalkMe Integration & Adoption:
  • Leverage WalkMe to create interactive, in-app guidance and training experiences that drive Salesforce adoption and enhance user proficiency.
  • Monitor WalkMe usage and effectiveness, refining content to address user needs and improve adoption outcomes.
Communication & Change Management:
  • Develop and execute a comprehensive communication strategy to build awareness, generate enthusiasm, and reinforce the value of Salesforce and other sales tools across the organization.
  • Create compelling content, including emails, intranet updates, and presentations, to keep users informed and engaged.
Strategic Leadership & Field Engagement:
  • Work with the CRM Field Engagement team to support the team's field presence by actively participating in branch meetings, sales huddles, and leadership discussions.
  • Develop and implement a personalized coaching practice to support producers and sales leaders in maximizing their use of Salesforce and other sales tools.
  • Act as a trusted advisor to leadership, providing insights and recommendations to drive adoption and improve sales performance.
Collaboration with Salesforce Product Team:
  • Partner with the Salesforce product team to stay informed about new features, capabilities, and updates.
  • Develop and execute strong launch plans for new Salesforce features, ensuring users are prepared to adopt and leverage these enhancements effectively.
  • Collaborate with the product team to align training and communication strategies with upcoming releases and updates.
  • Act as the bridge between the product team and end users, ensuring feedback from the field is incorporated into future enhancements.
Multi-Division Support:
  • Lead the adoption program across multiple Salesforce instances and divisions, ensuring consistency in training, communication, and user engagement strategies.
  • Develop scalable solutions to support adoption across diverse geographic regions and business functions.
About You

Leadership & Strategic Thinking:
  • Proven ability to lead and inspire teams, engage with senior leaders, and drive strategic initiatives.
  • Experience managing and developing a team of trainers to deliver impactful training programs.
Salesforce & Sales Tool Expertise:
  • Experience in leading programs within an insurance brokerage.
  • Deep understanding of Salesforce capabilities, configuration, and best practices, including experience with Salesforce releases and updates.
  • Familiarity with other sales tools such as ZoomInfo, LinkedIn Sales Navigator, MiEdge, and their integration into the sales process.
Training & Communication:
  • Exceptional training and presentation skills, with the ability to design and deliver engaging programs and materials.
  • Advanced communication skills, with demonstrated ability to influence and motivate diverse audiences.
Collaboration & Adaptability:
  • Ability to work collaboratively in a fast-paced, matrixed environment, balancing multiple priorities and initiatives.
  • Self-motivated, proactive, and responsive, with a strong ability to adapt to changing needs and challenges.
#LI-DK3
#LI-Remote

Compensation and benefits

We offer a competitive and comprehensive compensation package. The base salary range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but not limited to previous experience, education, pay market/geography, complexity or scope, specialized skill set, lines of business/practice area, supply/demand, and scheduled hours. On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the minimum core benefits you'll get, depending on your job level these benefits may improve:
  • Medical/dental/vision plans, which start from day one
  • Life and accident insurance
  • 401(K) and Roth options
  • Tax-advantaged accounts (HSA, FSA)
  • Educational expense reimbursement
  • Paid parental leave
Other benefits include:
  • Digital mental health services (Talkspace)
  • Flexible work hours (availability varies by office and job function)
  • Training programs
  • Gallagher Thrive program - elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
  • Charitable matching gift program
  • And more...

**The benefits summary above applies to fulltime positions. If you are not applying for a fulltime position, details about benefits will be provided during the selection process.

We value inclusion and diversity

Click Here to review our U.S. Eligibility Requirements

Inclusion and diversity (I&D) is a core part of our business, and it's embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees' diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as "protected characteristics") by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.