Customer Service Representative

7 days ago

Pembroke Pines, FL, United States Wawa Full time

As a Customer Service Representative (CSR), you are the welcoming face that brings the wow factor by interacting with and serving our valued customers. Our CSRs take pride in being part of a beloved brand that prioritizes people, integrity, and enhancing each day's experience.

What you'll do:

  • Warmly greet and engage with customers, ensuring their needs are met in a quick and friendly manner.

  • Prepare delicious food items including breakfast offerings, customized sandwiches, specialty drinks, and pizzas, while maintaining a neat and organized coffee station.

  • Operate the cash register, manage various payment methods, activate gift and fuel cards, and assist with the verification process for age-restricted products.

  • Ensure that our stores are well-stocked, with shelves that are fresh, full, and visually appealing.

  • Help maintain a clean and safe environment by adhering to all operational policies and procedures.

  • Perform essential store housekeeping duties, including sweeping, mopping, dusting, and taking out the trash.

Benefits:

  • We are dedicated to offering meaningful benefits and rewards that support our Associates financially, physically, and emotionally. Comprehensive benefits include medical, dental, vision, and mental health support, along with an Employee Stock Ownership Plan (ESOP), 401(k) matching, Education Assistance Program, paid parental leave, employee discounts, paid time off, flexible scheduling, and access to additional wellness programs.

  • Eligibility for benefits is determined according to the respective plan terms.

Qualifications:

  • Excellent communication and customer service skills.

  • Ability to thrive in a fast-paced environment and multitask effectively.

  • Must be at least 16 years old and have reliable transportation.

  • A strong enthusiasm for teamwork.

The hourly wage for this position ranges from $15.50 to $19.25 based on experience and location. Associates working during the hours of 12am to 6am will receive a $1.50 shift differential.

Wawa provides reasonable accommodations for the application process upon request, as required by applicable law. If you need an accommodation, please contact our Associate Service Center.

Wawa, Inc. is an equal opportunity employer, dedicated to creating a work environment that fosters fairness and respect. We commit to non-discrimination in hiring, promotion, and evaluation processes, regardless of race, color, religion, sex, age, national origin, ancestry, marital status, sexual orientation, gender identity, disability, veteran status, or any other characteristic protected by law.

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