Customer Service Specialist

Customer Service Specialist - Join a Leading Federal Contract Team

Are you a customer service professional with strong communication skills and a passion for problem-solving? We're seeking a Customer Service Specialist in East Aurora, NY, to support one of the nation's largest federal contracts. This is a direct hire opportunity with excellent pay, bonus potential, and a flexible schedule after training.

*Please note, this is an in-office position. Candidates MUST be within commuting distance of East Aurora, NY

Pay: $17.20-$17.75/hour + monthly bonuses (average $3,000/month commission potential)

• Monday-Thursday, 8:00 AM-5:00 PM
• Friday, 8:00 AM-4:30 PM
  

• Monday-Thursday, 8:00 AM-9:00 PM
• Friday, 8:00 AM-7:00 PM
• Must work two evenings until 9:00 PM per week; choose your 8 hours within these times
  

What You'll Do

• Handle inbound and outbound calls to assist customers and resolve account issues
• Skip-trace debtors to locate current residence and employment information
• Negotiate payment arrangements and provide repayment solutions
• Review accounts, schedule follow-ups, and document all interactions accurately
• Follow scripts, policies, and federal/state laws while delivering excellent service
• Work collaboratively with team members and supervisors to ensure customer satisfaction
  

Why You'll Love This Role

Enjoy a supportive and professional work environment along with comprehensive benefits, including health, dental, and vision insurance, 401(k) with company match, paid time off, paid training, paid holidays, referral bonuses, disability and life insurance, and access to an employee assistance program. You'll also benefit from a flexible schedule, steady work hours, and significant bonus opportunities (average of $3,000/month in commission potential).

What You'll Bring

• High school diploma or GED required
• Minimum 1 year of customer service or collections experience
• Strong computer and Microsoft Office skills
• Excellent verbal communication and problem-solving abilities
• Ability to work independently and maintain attention to detail
• Bilingual skills are a plus
  

Ready to take the next step in your customer service career with a stable and rewarding opportunity?

Click Apply Now to join a team that values your skills and offers long-term career growth

*Please note, this is an in-office position. Candidates MUST be within commuting distance of East Aurora, NY

The base pay range above represents the low and high end of the base compensation range we reasonably expect to pay for this position. Actual base compensation will vary and may be above or below the range based on various factors including, but not limited to, geographic location, actual experience, and job performance. This job posting is not a promise of any specific pay for any specific employee.

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