2nd Shift System Support Technician

3 days ago

Holland, MI, United States Boar's Head Full time
Hiring Company:

Delicatessen Services Co., LLC

Overview:
• Installs, modifies, configures, and repairs computer hardware and software systems, and provides technical and functional assistance to system users.
• Perform oversight and administration of ITSM Tools, accuracy of information in ticketing system, and compliance to current & future KPI's and Performance Metrics.
• Installs, configures, troubleshoots, and upgrades computer related production equipment, such as labeling equipment, shop floor data collection terminals, hand-held terminals, HMI's, etc.
• Tier 1 support and administration of telephony and voicemail systems. Installs and maintains physical equipment, user assignment of extensions, backbone cabling, phone lines, and fax devices. Acts as liaison between equipment vendors and the company.
• Provides support in the administration and integration of local area network(s) (LAN) and wireless local area networks (WLAN), under the direction of the BTS Systems Support Supervisor, BTS Systems Support Manager, and/or Network & Security Team.
• Implements, Maintains, & Supports any current or future electronic and technical systems, end user computing, or process execution systems, as required.
• Installs, configures, monitor's, troubleshoots, and maintains stand-alone/network printers, mobile printers, label printers and/or Multi-Function Devices.
• Creates, Updates, and maintains Standard Operating Procedures, How to Documents and Work Instructions at the direction and/or request of the BTS Systems Support Supervisor, BTS Systems Support Manager. Reviews documentation for accuracy and integration into Knowledge Management System.

Job Description:

Essential Duties and Responsibilities
  • Installs or assists in installation of hardware and peripheral components, such as HMI's/MMI's, mobile devices, monitors, keyboards, printers, and other similar or related equipment.
  • Installs/Configures specified software packages, such as operating systems, standard applications that would include but not limited to Microsoft Office Applications Suite, Windows current or future operating systems, proprietary ERP applications, custom applications, etc.
  • Instructs & Trains users in use of equipment, software, and manuals, including one on one training, and the creation of value added documentation. Provides additional and continued training as need in support of integrated hardware & software systems.
  • Performs infrastructure troubleshooting to isolate and diagnose common network or communication related problems.
  • Upgrades infrastructure hardware and software components as required and at the direction of IT System Support Supervisor, IT System Support Manager, and/or Network & Security Team.
  • Installs and troubleshoots wiring as required for local area network and telephony systems, including isolated or segmented networks.
  • Monitor functioning of manufacturing, distribution IT equipment to ensure systems operate in conformance with specifications.
  • Perform Preventive Maintenance on computers, HMI's, labeling & printing devices, peripherals, etc.
  • Support IT Technical Teams & IT Operations Team in continued expansion and ongoing support of Infrastructure & Server Equipment, including but not limited to UPS, Servers, Switch Gear, Storage, etc..
  • Administration of Incident Management & Request Fulfillment queues in ITSM Tool, focusing on continuous improvement and emphasis on root cause analysis.
Education and Experience
  • H.S. diploma, Technical. Electronic/Computer Training or Certifications, Two (2) years of college a plus.
  • One (1) to three (3) years of experience in a technical supported manufacturing or distribution environment a plus. Related Help Desk, Desktop, & Network Troubleshooting experience a plus.
  • A+ Certification a Plus, ITIL Certification a Plus
Additional Responsibilities
  • Additional responsibilities as directed by the IT Systems Support Supervisor, BTS Systems Support Manager or Director, IT Systems Support, Service Support, Plant Automation.
Work Environment
  • Ability to work various hours, including 2nd/3rd shift & weekends. Work schedules vary based on production needs: will include extended hours and weekend work.
  • Ability to work in confined areas, ceilings, and attic spaces to support infrastructure hardware or backbone cabling.
  • Ability to lift up to 50 lbs. in order to move and/or install necessary equipment.
  • Ability to work in refrigerated (34-38 degree) environment for prolonged periods.
  • Ability to work in high temperature areas (attic space) for prolonged periods.
  • Willing to travel if necessary for training & on-site systems support.


Location:
Holland, MI

Time Type:
Full time

Department:
Management Information Systems

  • 2nd Shift System Support Technician

    2 weeks ago

    Holland, MI, United States Boar's Head BrandFrank Brunckhorst Co., LLC Full time

    Hiring Company: Delicatessen Services Co., LLC Overview:• Installs, modifies, configures, and repairs computer hardware and software systems, and provides technical and functional assistance to system users. • Perform oversight and administration of ITSM Tools, accuracy of information in ticketing system, and compliance to current & future KPI’s and...

  • 2nd Shift System Support Technician

    1 week ago

    Holland, MI, United States Boar's Head BrandFrank Brunckhorst Co., LLC Full time

    Hiring Company: Delicatessen Services Co., LLC Overview:• Installs, modifies, configures, and repairs computer hardware and software systems, and provides technical and functional assistance to system users. • Perform oversight and administration of ITSM Tools, accuracy of information in ticketing system, and compliance to current & future KPI’s and...

  • 2nd Shift System Support Technician

    2 weeks ago

    Holland, MI, United States Boar's Head BrandFrank Brunckhorst Co., LLC Full time

    Hiring Company: Delicatessen Services Co., LLC Overview:• Installs, modifies, configures, and repairs computer hardware and software systems, and provides technical and functional assistance to system users. • Perform oversight and administration of ITSM Tools, accuracy of information in ticketing system, and compliance to current & future KPI’s and...

  • 2nd Shift System Support Technician

    1 week ago

    Holland, MI, United States Boar's Head BrandFrank Brunckhorst Co., LLC Full time

    Hiring Company: Delicatessen Services Co., LLC Overview:• Installs, modifies, configures, and repairs computer hardware and software systems, and provides technical and functional assistance to system users. • Perform oversight and administration of ITSM Tools, accuracy of information in ticketing system, and compliance to current & future KPI’s and...

  • 2nd Shift System Support Technician

    5 hours ago

    Holland, MI, United States Boar's Head BrandFrank Brunckhorst Co., LLC Full time

    Hiring Company: Delicatessen Services Co., LLC Overview:• Installs, modifies, configures, and repairs computer hardware and software systems, and provides technical and functional assistance to system users. • Perform oversight and administration of ITSM Tools, accuracy of information in ticketing system, and compliance to current & future KPI’s and...

  • Technical Support Representative

    3 days ago

    Holland, MI, United States Tommy Car Wash Systems Full time

    Technical Support Representative - 2nd ShiftWe are currently looking for second shift Monday through Friday, 2:00pm to 10:00pm schedule. This role will train on first shift in office. Tommy's is looking for a Equipment Support Representative to join our Equipment Support team. This individual will support our franchise partners with on-call mechanical and...

  • Technical Support Representative

    7 hours ago

    Holland, MI, United States Tommy Car Wash Systems Full time

    Technical Support Representative - 2nd ShiftWe are currently looking for second shift Monday through Friday, 2:00pm to 10:00pm schedule. This role will train on first shift in office. Tommy's is looking for a Equipment Support Representative to join our Equipment Support team. This individual will support our franchise partners with on-call mechanical and...

  • Controls Technician

    2 weeks ago

    Holland, MI, United States iMPact Business Group Full time

    Job Description Controls Technician Our client, a global manufacturing leader, is seeking skilled Controls Technicians to join their team at their Holland, Michigan facility. This role is ideal for hands-on professionals experienced in troubleshooting and supporting automated production systems. You'll be key in maintaining and improving advanced...

  • Controls Technician

    6 days ago

    Holland, MI, United States iMPact Business Group Full time

    Job Description Controls Technician Our client, a global manufacturing leader, is seeking skilled Controls Technicians to join their team at their Holland, Michigan facility. This role is ideal for hands-on professionals experienced in troubleshooting and supporting automated production systems. You'll be key in maintaining and improving advanced...

  • Controls Technician

    4 days ago

    Holland, MI, United States iMPact Business Group Full time

    Job Description Controls Technician Our client, a global manufacturing leader, is seeking skilled Controls Technicians to join their team at their Holland, Michigan facility. This role is ideal for hands-on professionals experienced in troubleshooting and supporting automated production systems. You'll be key in maintaining and improving advanced...