Service Advisor

5 days ago

Taylor, MI, United States Midas Auto & Tires - Southeast Michigan Full time

Benefits:

401(k)

401(k) matching

Bonus based on performance

Dental insurance

Health insurance

Halco Group dba Midas is a family-owned company founded in 2013, We are a multi-unit Tire & Auto Service retailer dedicated to providing quality service with a unique customer experience that exceeds expectations.

The Service Advisor is a positive, high-energy, customer-focused position in a fast-paced tire and automotive service facility.

✅ Drive Sales & Profitability: Gross Profit, Parts Margin, Tire Sales, Finance, etc.

✅ Customer Satisfaction: Deliver 90% or higher Scores i.e NPS, Google

✅ Support shop productivity by managing workflow and scheduling effectively.

Responsibilities:

Act as Main Sales person and contact for customers.

Write and sell Maintenance, Repairs & Tires work confidently.

Clearly explain recommendations and costs.

Coordinate with technicians to complete work on time.

Manage the repair order process from write-up to invoicing and payment.

Consistently meet or exceed sales targets and KPIs for service categories.

Maintain high standards of organization, cleanliness, and professionalism at the front desk.

Qualifications

Prior experience in automotive service writing or customer service preferred.

Strong communication and interpersonal skills.

Ability to multitask in a fast-paced environment.

Basic automotive knowledge and a passion for the industry.

High integrity, attention to detail, and a sales-oriented mindset.

Comfortable using point-of-sale software and digital inspection tools.

Valid driver’s license required.

Job Benefits:

Competitive base pay + commission

Group health insurance (BCBS)

401(k) Company Program

Paid Time Off

Paid holidays

High-Volume Store Opportunity

Clean and modern environment

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