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Help Desk Specialist

2 weeks ago

Dedham, MA, United States South Shore Staffing Full time
Help Desk Specialist

An independent Catholic school for young women in grades 7-12, is looking for a full-time Help Desk Specialist to join our team This hands-on role provides daily support for academic and administrative software, classroom technology, and end-user devices. You'll work closely with the Director of Technology to keep our systems running smoothly - from network servers and Wi-Fi to laptops and smartboards.

If you're a natural problem-solver who enjoys helping others, thrives in a collaborative environment, and takes pride in delivering great customer service, we'd love to hear from you

What You'll Do
  • Provide friendly, timely Helpdesk support for hardware, software, classroom tech, and digital signage.
  • Lead or assist with technology training and professional development for teachers, staff, and students.
  • Keep our internal tech documentation up to date - think how-to guides, quick tips, and tutorials.
  • Partner with the technology team to bring Ursuline's tech plan and initiatives to life.
  • Research and suggest new technologies that can enhance teaching, learning, and operations.
  • Support our network systems, including VOIP, Wi-Fi, and device monitoring tools.
  • Help maintain campus security devices and related applications.
  • Provide audio/visual setup and support for school events - occasionally during evenings or weekends.
What We're Looking For

You Have:
  • A bachelor's degree in Information Systems, Computer Science, or a related field (or equivalent experience).
  • At least three years of experience providing tech support in a school or professional setting.
  • Strong skills with:
    • Google Workspace for Education Plus, Microsoft Office, and Adobe Creative Cloud
    • Student Information Systems and educational software
    • Windows, macOS, and iOS
    • Laptops, desktops, iPads, interactive displays, and video conferencing systems
  • Experience maintaining and troubleshooting network systems.
  • A customer-first mindset and great communication skills.
  • The ability to pass a background check.
Bonus Points For:
  • Experience in an independent school or higher education environment.
  • Audio/Visual support experience.
  • Google IT Support or ISTE Certification.

Pay Range: $24-$28 per hour, depending on experience.

Join a team that values innovation, collaboration, and community - and help empower the next generation of women leaders through technology