I&R Dispatcher

5 hours ago

Little Rock, AR, United States Ritter Communications Full time
Description

Ritter Communications is the largest privately held telecommunications provider serving exclusively the Mid-South, offering world-class broadband fiber, telecom, video, and data center services. The company has grown rapidly over the years, investing millions recently in technology infrastructure and is now serving 197 communities and more than 60,000 customers in Arkansas, Tennessee, Texas, Missouri, Kentucky and Louisiana. Headquartered in Jonesboro, Arkansas, Ritter Communications invests heavily in the communities it serves by deploying proven, best-in-class infrastructure and technology, while coupling it with a world-class customer-focused experience.

We are looking for an experienced I&R Dispatcher to join our team

General Summary:

This role monitors systems for incoming orders and assigns service orders to technicians and contractors, and verifies that steps required for the job have been met before scheduling. Coordinates with other departments and customers to accomplish a correct and timely work order, while also maximizing effectiveness of the scheduling process. Schedules all projects in Time Management and notifies applicable departments / individuals of job delay or completion.

Essential Job Functions:

  • Monitors and maintains scheduling of incoming work orders. Escalates to supervisor any quantity, quality or timeline issues regarding incoming dispatch work orders that need additional approval;
  • Works in conjunction with customer service representatives, service delivery coordinators and inventory control to ensure the accuracy of work orders and the availability of resources (technicians and equipment), and the clarity of communication to fulfill customer expectations;
  • Prioritizes, organizes, schedules, and reassigns work orders for installation, service, and repair to meet special requirements and urgencies. Monitors re-dispatch queue including equipment needed to complete work order;
  • Verifies that proper technicians are assigned to work order;
  • Communicates with appropriate department regarding technician status;
  • Coordinates cable contractors including necessary documents needed for them to complete order;
  • Enters work orders into the system, ensuring all information such as arrival time, completion time are captured correctly;
  • Updates the system to reflect the daily route progress;
  • Creates various reports for management such as analyzing the number of tickets closed or the number of work orders per technician;
  • Performs all other related duties as assigned by the Service Delivery Manager.

Knowledge, Skills, and Abilities:

  • Knowledge of general office practices and procedures;
  • Knowledge of company policies and procedures;
  • Knowledge of company products and services;
  • Knowledge of written communication practices, procedures and formats;
  • Knowledge of various operating systems, Word, Excel, Explorer and Outlook;
  • Skill in creative problem solving and working with others to achieve results;
  • Skills in prioritizing and completing multiple projects;
  • Skill in operating various office equipment such as a personal computer, copier, fax, and telephone systems;
  • Skill in oral and written communication;
  • Ability to communicate with customers, co-workers, and various business contacts in a professional and courteous manner;
  • Ability to handle multiple tasks, work under pressure, and meet organizational deadlines - high level of customer service urgency and ability to deal with expedited issues;
  • Ability to pay close attention to detail;
  • Ability to follow written and oral instructions;
  • Ability to prioritize tasks and practice effective time management.

Education and Experience:

High school diploma or GED required. One to two years previous experience in dispatching or coordination/scheduling of resources preferred.

Ritter Communications is an equal opportunity and affirmative action employer; all qualified applicants will receive consideration for employment without regards to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

We strive to maintain a drug-free workplace.

We offer competitive compensation and an outstanding benefits package including health, dental, vision, cancer, accident and life insurance, short-term and long-term disability, 401(k) with company match, flexible spending accounts, free gym membership, company discounts, tuition reimbursement, paid training, paid leave, and much more

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

  • Public Safety Dispatcher

    2 weeks ago

    Little Rock, AR, United States University of Arkansas for Medical Science Full time

    Current University of Arkansas System employees, including student employees and graduate assistants, need to log in to Workday via MyApps.Microsoft.com, then access Find Jobs from the Workday search bar to view and apply for open positions. Students at University of Arkansas System will also view open positions and apply within Workday by searching for...

  • MECHANIC I

    2 weeks ago

    Little Rock, AR, United States Compass Group USA Full time

    We are hiring immediately for a full time MECHANIC I position. Location: Little Rock Vending - 4301 Mauney Road, Little Rock, AR 72206 Note: online applications accepted only. Schedule: Full time schedule. Monday - Friday and on call, hours may vary. More details upon interview. Requirement: Basic mechanical, plumbing, and electrical experience required....

  • MECHANIC I

    1 week ago

    Little Rock, AR, United States Compass Group USA Full time

    We are hiring immediately for a full time MECHANIC I position. Location: Little Rock Vending - 4301 Mauney Road, Little Rock, AR 72206 Note: online applications accepted only. Schedule: Full time schedule. Monday - Friday and on call, hours may vary. More details upon interview. Requirement: Basic mechanical, plumbing, and electrical experience required....

  • Flatbed Owner Operator Driver

    2 days ago

    Little Rock, AR, United States Tennessee Steel Haulers Full time

    Join Our Team of Dedicated CDL-A Drivers! About the Role: Tennessee Steel Haulers Inc is looking for skilled Owner Operators ready to thrive in a 100% owner operator environment. Enjoy the freedom of no forced dispatch, allowing you to choose the best freight that fits your needs, all while having the advantage of weekly home time in most areas. Apply today...

  • Flatbed Owner Operator Driver

    5 days ago

    Little Rock, AR, United States Tennessee Steel Haulers Full time

    Join Our Team of Dedicated CDL-A Drivers! About the Role: Tennessee Steel Haulers Inc is looking for skilled Owner Operators ready to thrive in a 100% owner operator environment. Enjoy the freedom of no forced dispatch, allowing you to choose the best freight that fits your needs, all while having the advantage of weekly home time in most areas. Apply today...

  • Parking Ambassador

    7 days ago

    Little Rock, AR, United States University of Arkansas for Medical Science Full time

    Current University of Arkansas System employees, including student employees and graduate assistants, need to log in to Workday via MyApps.Microsoft.com, then access Find Jobs from the Workday search bar to view and apply for open positions. Students at University of Arkansas System two-year institutions will also view open positions and apply within Workday...

  • Parking Ambassador

    2 weeks ago

    Little Rock, AR, United States University of Arkansas for Medical Science Full time

    Current University of Arkansas System employees, including student employees and graduate assistants, need to log in to Workday via MyApps.Microsoft.com, then access Find Jobs from the Workday search bar to view and apply for open positions. Students at University of Arkansas System two-year institutions will also view open positions and apply within Workday...

  • Dispatcher - Transport

    2 weeks ago

    Little Rock, United States Arkansas Staffing Full time

    Dispatcher Full Time, Night Shift, Various days including weekends and holidays from 6:45pm-7:15am Required Education: High school diploma or general education degree (GED) Required Work Experience: Related Field - 2 years of experience Required Certifications: Transport - EMT - Basic must be obtained within 2 years of date of hire or eligibility - Arkansas...

  • MECHANIC I

    3 days ago

    Little Rock, United States Canteen Full time

    CanteenWe are hiring immediately for a full time MECHANIC I position.Location: Little Rock Vending - 4301 Mauney Road, Little Rock, AR 72206 Note: online applications accepted only.Schedule: Full time schedule. Monday - Friday and on call, hours may vary. More details upon interview. Requirement: Basic mechanical, plumbing, and electrical experience...

  • Resource Coordinator I

    4 weeks ago

    Little Rock, United States Ingersol Rand Full time

    Service CoordinatorTrane in Little Rock, AR is hiring for a Service Coordinator to join our team. In this role, you will be responsible for planning, coordinating, controlling, and directing activities of operational resources. Ultimately, this individual will coordinate the execution of service agreements and repair work. This includes procuring the...

  • CDL Truck Driver Residential- PTO, Benefits Day 1

    1 week ago

    Little Rock, United States WM Full time

    **What is the value of a WM job?** The value of a WM job is **more than a paycheck** . It's a way to create opportunities for you and your family. **We Are Stable:** Our WM team is home every day, and our team members perform essential and meaningful work. **We Are Committed to Growth:** Annual Education Assistance Benefit available for team members. **We...

  • Unarmed Security Officer

    4 days ago

    Little Rock, United States Arkansas Staffing Full time

    Security OfficerWork Schedule: 9a-9p Monday, Tuesday, Sunday - will man entrance weapons detection systemUnarmed Security Officers will be certified by the Arkansas State Police, are responsible for monitoring people or locations throughout the ACH Campus such as entry points, screening areas, and parking lots. These Officers can be used to monitor access...

  • CDL Class A Driver

    2 weeks ago

    Little Rock, United States American Trucking Group Full time

    Calling All CDL-A Drop-and-Hook HeroesLocation: Little Rock, AR 72201Weekly Pay: $1,250 to $1,550No Touch FreightHere is what we have to offer our CDL A Truck Drivers:Drop and Hook, No touch Freight: Are you a CDL-A driver who's tired of waiting around at shippers and receivers? Do you dream of a trucking gig where you spend 90% of your time rolling and...

  • CDL A OTR Lease Purchase Drivers in the Southern US

    3 weeks ago

    Little Rock, United States Drive My Way Full time

    CDL A OTR Lease Purchase Drivers in the Southern US Join to apply for the CDL A OTR Lease Purchase Drivers in the Southern US role at Drive My Way CDL A OTR Lease Purchase Drivers in the Southern US 3 days ago Be among the first 25 applicants Join to apply for the CDL A OTR Lease Purchase Drivers in the Southern US role at Drive My Way Soar Transportation is...

  • 911 Call Taker

    1 day ago

    Round Rock, TX, United States City of Round Rock, TX Full time

    Salary : $49,920.00 - $60,840.00 Annually Location : Round Rock, TX Job Type: Full-Time Job Number: 201802043 Department: Police - Training Division Opening Date: 12/10/2025 Closing Date: 12/24/2025 11:59 PM Central Description Under general supervision the 911 Call Taker answers, processes and enters 911 emergency and non-emergency calls for service into...

  • 911 Call Taker

    1 week ago

    Round Rock, TX, United States City of Round Rock, TX Full time

    Salary : $49,920.00 - $60,840.00 Annually Location : Round Rock, TX Job Type: Full-Time Job Number: 201802043 Department: Police - Training Division Opening Date: 12/10/2025 Closing Date: 12/24/2025 11:59 PM Central Description Under general supervision the 911 Call Taker answers, processes and enters 911 emergency and non-emergency calls for service into...

  • CDL-A Owner Operator Truck Driver

    1 week ago

    Little Rock, United States Evans Network of Companies Full time

    As part of The Evans Network of Companies, you'll have the opportunity to build your business while enjoying a variety of freight opportunities and steady earnings. We empower CDL-A Owner-Operators with the independence to run their own business-backed by a financially secure, trusted carrier. With The Evans Network of Companies' over 750 locations...