Sr. Insurance Claims Specialist, Robotaxi

Tesla's Global Risk Management and Insurance Team oversees the company's corporate insurance, risk management, and surety programs across all business components. The Senior Insurance Claims Specialist, Robotaxi will play a critical role in managing incident reporting and claim processes for Tesla's Robotaxi and ride-hailing operations. This position serves as a claims expert, handling the end-to-end claims lifecycle, ensuring timely and accurate processing, maintaining compliance, and delivering exceptional customer service. Reporting to the Senior Risk & Insurance Manager, this role requires strong expertise and collaboration to support Tesla's innovative transportation initiatives.

• Review incident submissions and report or escalate incidents to appropriate teams or claims systems
• Manage the entire claim lifecycle, ensuring timely reporting, confidentiality, and assignments to third-party adjusters while maintaining a customer-focused experience
• Supervise claim activity, collaborating with third-party administrators, insurers, and legal counsel for effective and timely resolutions
• Assess liability, damages, and settlement recommendations, approving payments within authority limits
• Conduct regular reviews with third-party administrators and carriers to evaluate performance, adjust reserves, and identify areas for improvement
• Analyze loss trends and claim data to identify patterns, root causes, and opportunities for risk mitigation
• Develop and maintain a risk management information system including custom applications and integrations for Robotaxi operations

• Preferred 10+ years of experience in corporate risk management, insurance company, or insurance broker claims management environment
• Expert knowledge of commercial auto liability and product liability and their applications
• Demonstrated experience with large, multinational insurance programs
• Ability to work independently and prioritize workload while meeting required goals and deadlines
• Strong interpersonal skills to influence and communicate effectively with insurance and non-insurance professionals
• Ability to develop strategic relationships and work collaboratively domestically and internationally
• Proficiency in computer software such as Microsoft applications including Word, Excel, and PowerPoint

Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:

• Aetna PPO and HSA plans > 2 medical plan options with $0 payroll deduction
• Family-building, fertility, adoption and surrogacy benefits
• Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution
• Company Paid (Health Savings Account) HSA Contribution when enrolled in the High Deductible Aetna medical plan with HSA
• Healthcare and Dependent Care Flexible Spending Accounts (FSA)
• 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
• Company paid Basic Life, AD&D, short-term and long-term disability insurance
• Employee Assistance Program
• Sick and Vacation time (Flex time for salary positions), and Paid Holidays
• Back-up childcare and parenting support resources
• Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
• Weight Loss and Tobacco Cessation Programs
• Tesla Babies program
• Commuter benefits
• Employee discounts and perks program

Pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.