Seasonal Warehouse Customer Service Representative

4 days ago

Westfield, MA, United States A. Duie Pyle Full time

Description

As a Seasonal Warehouse Customer Service Representative for Pyle you will be interacting with customers (both internal and external) via phone, fax, and e-mail to provide information in response to general inquires, resolving issues, and handling requests.

Start time: Between 7AM-8AM, Monday through Friday

The responsibilities of the position include, but are not limited to:

  • Scheduling pickups, tracing shipments, providing shipments ETAs, rate quotes, and/or freight charges

  • Coordinating with internal departments as well as partners, delivery agents, brokers, and container stations to schedule shipments and handle customer issues

  • Scheduling delivery appointments and handle re-consignments

  • Coordinating communication with customers, drivers, and Accounts Receivable regarding Driver Collect and C.O.D shipments

  • Ensuring the accurate billing of shipments

  • Compiling and delivering custom reports; performing daily audits of reports

  • Documenting all customer interactions for follow up and record keeping purposes

  • Assisting customers with “My Pyle” registration and utilization of our web site

  • Meeting the standards for all Key Performance Indicators (Call Quality, Process Knowledge Assessment, Adherence to Schedule, “Make Busy” % Contacts per Hour)

To be qualified for this position, you must possess the following:

  • Experience in a fast paced work environment; strong attention to detail

  • Strong familiarity with MS Office (Word, Excel, and Outlook); basic typing skills

  • Ability to prioritize tasks and meet deadlines; work effectively as an individual contributor and/or as part of a team

  • Willingness to maintain a flexible schedule to meet the needs of the business, including but not limited to early mornings, evenings, and non-traditional holidays

The following skillsets are preferred but not required:

  • Minimum 1 year of prior customer service experience

  • Experience with Warehouse Management Systems (WMS), such as SAP, Oracle, Korber, Manhattan, etc.

For a full job description associated with this posting, please contact A. Duie Pyle’s Human Resources department. This job posting is intended solely for external advertising purposes and does not represent a comprehensive list of all job-related duties and qualifications.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

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