Helpdesk Specialist Journeyman

1 day ago

Washington, DC, United States Go Intellects Full time
Helpdesk Specialist Journeyman-Long-Term Contract (Government) Position

Title: Helpdesk Specialist Journeyman

Work Arrangement : ONSITE

Worksite Address: Washington, DC

Interviews: In Person

Job Description:

Short Description:
The candidate should have 6-10years of experience. They will respond to and diagnose problems through discussion with users. 100% Onsite and will need to be able to travel around DC.

Complete Description:
The candidate should have 6-10 years of experience. They will respond to and diagnose problems through discussion with users. 100% Onsite and will need to be able to travel around DC.

Roles and Responsibilities Include:

  • Resolve technical issues and closing out assigned
  • Service/Incidents requests within the agency's Service Level Agreements
  • Adhere to all Enterprise-wide security policies related to security and integrity of District owned Resources
  • Provide assistance with installation, operation, and maintenance of District-owned desktop software, including operating systems (both
  • Windows and Apple), off-the-shelf products (e.g. Microsoft Office, Project, Visio, Outlook) and endpoint management tools
  • Log and route service requests and incidents in an incident management system
  • Provide a high level of customer service to end users on a daily basis
  • Provide technical expertise related to Microsoft Products, such as Microsoft Office, Windows operating systems, as well as other related Microsoft applications
  • Troubleshoot issues related to agency specific applications and web applications
  • Provide technical support for mobile devices, such as iPads, iPhones, Android devices and tablets
  • Collaborate with the IT leadership team to test and implement cost effective technology for District
  • Maintain service level agreements related to Desk Side support Service/Incident requests
  • Work with other technical teams to coordinate multi-tiered technical support for outages, widespread security incidents


Compensation: $27.00 per hour

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