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Telecom Civil Technician

2 weeks ago

Chicago, IL, United States CED Systems Full time

We are deploying infrastructure for 5G Networks. A telecommunications startup focused on efficient and strategic support to the nationwide 5G deployment, helping OEMs and operators achieve enhanced connectivity for their networks.

Summary

We are seeking a skilled Telecommunications Civil Technician responsible for the proper installation, operation, testing, maintenance and optimal performance of equipment associated with wireless cellular network.

Job Description/Responsibilities:

  • Ability to perform Small Cell Installation in cabinets and at heights.
  • Understanding of equipment and inventory control.
  • Ability to troubleshoot RF and Fiber line issues on Small Cell cabinets or poles
  • Reads and interprets work orders to determine work to be done, as well as completing paperwork for jobs that are finished.
  • Read prints and wire cabinets and run/label fiber jumpers in hub and on poles.
  • Set up safety in work zone according to prints on TCP (Traffic Control Plan)
  • Follow safety rules and practices, complying with OSHA standards
  • Serves existing accounts by analyzing work orders, planning daily travel schedule, investigating complaints, conducting tests, and resolving problems.
  • Establish service by studying system requirements, ordering, and gathering components, completing installation, and performing acceptance tests.
  • Install and perform maintenance on customer’s OEM equipment.
  • Build and maintain rapport with customers by examining complaints, identifying solutions, suggesting improved methods/techniques, and recommending system improvements.
  • Ensure personal equipment operates properly by following operating instructions, troubleshooting breakdowns, maintaining supplies, performing preventive maintenance, and calling for repairs.
  • Document service and installation actions by completing forms, reports, logs, and records.
  • Maintain customer confidence by keeping service information confidential.
  • Coordinate customer contact, access to customer premises, and customer test and acceptance on small and medium jobs.
  • Test installed system for adherence to specifications and evaluate reception.
  • Maintain vehicle and installation/service parts inventory. Keep workplace clean and organized. Submit required reports in a timely fashion.
  • Ensure that the highest quality of service is provided to promote superior customer satisfaction.
  • Attend formal or informal training to maintain/upgrade knowledge, skill, and performance levels.
  • Build upon knowledge base by reading professional publications.
  • Adhere to safety guidelines and requirements.
  • Capture Pre/Post pictures and complete site report as per customer standards
  • Other duties as assigned.

Requirements

  • Must have a valid Driver’s License and satisfactory driving record.
  • Basic Safety certifications (OSHA 10/30, CPR/First Aid, BBP, RF Awareness, PPE...etc)
  • Experience with Nokia System & Airscale modules and radios.
  • Installations Circuit Breakers, GPS Kit, LAN Connections, CPRI Fibers.
  • Willing to participate in on-call shifts that include nights and weekends.
  • Must be able to pass a background check and drug screen.
  • High school diploma and/or equivalent work experience or a combination of both.
  • Generally, requires 3+ years of field technical operations and/or network construction or related experience in a fast-paced environment.
  • A combination of both technical operations and construction experience is preferred.

Other Qualifications:

The physical demands described here are representative of those that must be met by an employee to successfully perform the necessary functions of this position.

  • Ability to lift to 75 pounds or more.
  • Ability to work indoors in poorly ventilated areas such as attics during extreme heat/cold.
  • Exposure to dust, dirt, noise, insects, and cleaning solutions.
  • Work outdoors in varying weather conditions during the day and night.
  • Standing, Walking, Sitting, use of hands and fingers, handle or feel, reach with hands and arms, climb or balance, kneel, stoop, crouch, or crawl, speak and hear, taste and smell
  • Work performed near power lines and electricity.
  • Ability to use basic installation tools and hand tools.
  • Knowledge of fiber construction tools and equipment.
  • Ability to use technical skills to work independently and within a team and execute responsibilities as well as solve problems
  • Ability to communicate with customers in a clear and straight forward manner.

Benefits

  • Team Member Discount Program
  • Referral Program
  • Certification Training and Assistance