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Call Center

3 weeks ago

Helena, MT, United States Global Channel Management Full time

About the job Call Center

Call center needs 1 year medical insurance or medical office experience

Call center requires:

  • MS Office
  • 10-key by touch.
  • medical insurance or medical office experience
  • Excellent verbal and written communication skills.
  • Ability to communicate clearly and confidently
    Ability to multi-task
    Ability to analyze new situations and apply problem-solving skills
    Ability to relate to the customer
    Ability to remain calm under pressure
    Ability to adapt to and incorporate new technologies
    Ability to learn from past mistakes (and Successes)
    Ability to manage time effectively
Call center duties:
  • Responds to telephone inquiries and complaints using standard scripts and procedures.
  • Gathers information, assesses customer needs, researches/resolves inquiries and logs customer calls.
  • Provides clear and concise information about the status of a claim or Medicaid members
  • Enrolls/un-enrolls clients, and if applicable everyone on the case by phone or paperwork with a provider..