Geriatrics (Patient) Navigator

2 weeks ago

Cleveland, OH, United States Cleveland Clinic Full time
At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day.

We all have the power to help, heal and change lives - beginning with our own. That's the power of the Cleveland Clinic Health System team, and The Power of Every One.

Job Title
Geriatrics (Patient) Navigator

Location
Cleveland

Facility
Cleveland Clinic Main Campus

Department
Internal Medicine Geriatrics-Primary Care Institute

Job Code
U99884

Shift
Days

Schedule
8:00am-5:00pm

Job Summary

Job Details

Join Cleveland Clinic's Main Campus where research and surgery are advanced, technology is leading-edge, patient care is world class and caregivers are family. Here, you will work alongside a passionate and dedicated team, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world.

As a Geriatrics Patient Navigator, you will collaborate with an interdisciplinary care team to optimize patient access to the Center for Geriatric Medicine. In this role, you will provide targeted, high-touch navigation services for high-risk patient populations, proactively identifying and closing care gaps. You will triage urgent patient and caregiver concerns and coordinate timely solutions with geriatrics staff and community partners to ensure seamless, patient-centered care.

A caregiver in this role works days from 8:00 a.m. - 5:00 p.m.
  • A caregiver who excels in this role will:
  • Serve as a single point of contact for the scheduling needs of new and established patients of the Center for Geriatric Medicine.
  • Identify and resolve access challenges for high-risk patients including communicating any special instructions or directions for visits and scheduling virtual visits for patients who are unable to be seen in the office.
  • Connect patients with other Cleveland Clinic and community resources and facilitate completion of referrals using effective communication skills.
  • Conduct targeted outreach to a panel of high-risk patients to ensure timely and efficient delivery of care related to the geriatrics 4Ms (what matters, mentation, mobility and medication).
  • Assist in managing transitions of care across care settings, ensuring optimal communication and planning.
  • Advocate for patients and caregivers and facilitates resolutions for patient/caregiver questions and concerns.
  • Maintain longitudinal relationships with patients and caregivers.
  • Support quality and process improvement initiatives.
Minimum qualifications for the ideal future caregiver include:
  • High School Diploma or GED and three years of recent experience working with patients in a clinic setting or other equivalent position, including interacting with patients, physicians, and other departments in a collaborative manner
  • OR Associate's or Bachelor's Degree and two years of experience
  • Knowledge of data collection, analysis, and proficient in Microsoft Office
  • Experience in providing exceptional customer service and conflict resolution
  • Working knowledge of HIPAA regulations
Preferred qualifications for the ideal future caregiver include:
  • Associate's or Bachelor's Degree
  • Knowledge of medical terminology
Physical Requirements:
  • Must be able to sit for prolonged periods of time.
  • Possess good visual acuity through normal or corrected vision.
  • Possess dexterity to operate a PC and other office equipment.
  • Light driving to outside locations within the region.
Personal Protective Equipment:
  • Follow standard precautions using personal protective equipment as required.


The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our drug free environment. All offers of employment are followed by testing for controlled substances.

Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption.

Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility.

Please review the Equal Employment Opportunity poster.

Cleveland Clinic Health System is pleased to be an equal employment employer: Women / Minorities / Veterans / Individuals with Disabilities

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