Director, Edge Operations

Invictus Strategy & Solutions is a Service-Disabled Veteran-Owned Small Business (SDVOSB) providing strategic workforce solutions to mission-critical government and commercial operations. From cleared federal programs to complex industrial projects, we deliver top-tier professionals who drive performance, safety, and results. Our commitment to operational excellence and customer alignment makes us the partner of choice for organizations seeking agile and reliable talent solutions.

Summary

Invictus is seeking a Director of Edge Operations and Site Reliability Engineering to support a global partner that operates one of the largest edge computing environments in the world. This leader will oversee the reliability, performance, and day to day operations of a distributed edge platform spanning more than one hundred countries.

This position requires a blend of strategic leadership and hands on technical credibility. The Director will serve as a one line manager who remains close to the technical work, guiding a small, highly skilled team that functions much like a forward deployed engineering group. The ideal candidate understands how to lead complex operations at scale while remaining capable of engaging directly with edge infrastructure, on premise cloud systems, distributed computing stacks, and modern SRE practices.

Key Responsibilities

• Lead twenty four hour operations for a global edge computing platform and ensure reliability, availability, and sustained performance across all markets
• Build, mentor, and guide a distributed team of Site Reliability Engineers, operations specialists, and technical staff
• Direct incident response and perform root cause analysis for outages or service degradations
• Apply mature SRE practices including SLIs, SLOs, error budgets, incident reviews, and continuous improvement processes
• Partner with Platform Engineering and Application teams to design and deploy resilient, scalable systems at the edge
• Monitor platform capacity and performance and collaborate with engineering teams to forecast and plan future operational needs
• Build and maintain comprehensive monitoring, alerting, and observability capabilities
• Lead automation efforts that eliminate repetitive tasks and reduce operational toil
• Work closely with external vendors and managed service partners to ensure service level agreements are met and consistently improved
• Ensure edge operations meet security standards, regulatory expectations, and global compliance requirements
• Partner with Market Operations and Global Technology Operations teams to implement changes across regional environments
• Promote a culture of teamwork, accountability, operational discipline, and continuous improvement

Qualifications

• Bachelor degree or Master degree in Computer Science, Engineering, or a related discipline
• Ten or more years of experience in infrastructure, on premise cloud, public cloud, or Site Reliability Engineering roles
• Five or more years of direct leadership experience
• Demonstrated success operating or supporting edge platforms or hybrid cloud environments
• Strong knowledge of physical hardware, Kubernetes, CI and CD pipelines, and infrastructure as code tools such as Terraform or Ansible
• Experience with monitoring and observability tools such as Prometheus, Grafana, ELK, or New Relic
• Proven ability to lead automation initiatives that reduce toil and strengthen operational maturity
• Excellent communication, leadership, and cross functional collaboration skills
• Experience guiding vendor teams and managed service providers
• Background supporting SRE or infrastructure operations in a multinational enterprise
• Strong experience with cloud infrastructure solutions including GCP and AWS

Preferred:

• Experience in industries with distributed footprints (retail, manufacturing, telecom, QSR)
• Familiarity with multi-cloud and hybrid strategies
• Understanding of compliance, sovereignty, and regulatory considerations

Compensation and Benefits

• Employer-paid medical, dental, and vision insurance
• 401(k) with company match
• Paid time off and holidays
• Professional development and certification reimbursement

Invictus Strategy & Solutions is unable to provide sponsorship at this time. All applicants must be legally authorized to work in the United States without current or future sponsorship requirements.

EEO Statement
Invictus Strategy & Solutions is an equal opportunity employer. All qualified applicants will receive consideration without regard to any protected characteristic.

The pay range for this role is:

240,000 - 265,000 USD per year (Chicago)

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