IT - Lead Consultant | Analytics - Functional | Business Analyst
7 days ago
*** ATTENTION SUPPLIER PARTNERS ***
Please help us in finding the right candidate for this request.
This is a TOP PRIORITY request and needs to be filled ASAP.
Job Title Lead Consultant | Analytics - Functional | Business Analyst
Work Location & Reporting Address Stamford, CT 6902 **Hybrid work setup**
Vendor Rate XXX/Hr.
Contract duration 12
Target Start Date 01 Dec 2025
Job Details:
Must Have Skills
Business Analyst
Telecom Domain Knowledge
Nice to have skills
Act as POC for digital sales ECAF escalation management
Investigate and diagnose customer reported issues with software applications or systems
Detailed Job Description
Act as POC for digital sales ECAF escalation management Investigate and diagnose customer reported issues with software applications or systemsMust keep track of SLAs and always meet mandated time window to address audit findingscustomer complaintsEngage relevant teams to research systematic issuesgaps in business process and open necessary intakes to resolveMaintain accurate documentation of ECAF logs, research reported issues, and resolutions,Provide executive writeup to VPsSVPs on each ECAF t
Minimum years of experience
>10 years
Certifications Needed :No
Top 3 responsibilities you would expect the Subcon to shoulder and execute
Must keep track of SLAs and always meet mandated time window to address audit findingscustomer complaints
Engage relevant teams to research systematic issuesgaps in business process and open necessary intakes to resolve
Maintain accurate documentation of ECAF logs, research reported issues, and resolutions,
Interview Process (Is face to face required?) Yes
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