Seasonal Holiday Host

2 weeks ago

Savannah, GA, United States Hyatt Full time

We’re looking for an individual who embodies the luxury lifestyle experience. An ideal Thompson team member has a passion for creating unique experiences, that can quickly perpetuate a culture of great design and superlative service, with a sharp sense of humor. This candidate will have a passion for exceptional hotel service and who can express that belief in an atmosphere of spontaneity and authenticity. The Greeter is responsible primarily for greeting guests & assisting with outlet volume. 

This is a seasonal hourly position for the duration of Frosty's holiday bar. 

Essential Duties/Tasks/Responsibilities

·         Foster a relationship with clients and providing outstanding services

·         Welcome and greet customers for their patronage, ensuring completeness and consistency of hostess area

·         Being available to attend calls, aiding servers

·         Supervising host bookings

·         Handling clients amicably

·         Creating a guest and impressive first impression on guests

·         Handling all cases with utmost courtesy and professionalism

·         Maintaining diplomacy while dealing with clients

·         Trains all new Host/Hostess to use our software and to take patient meal orders following dietary guidelines

·         Carries on by making separate large parties’ reservations from 1 person to 20 people

·         Handles all types of situations from an intoxicated guest to what’s on our menu

·         Assigns patrons to tables suitable for their needs and according to rotation so that servers receive an appropriate number of seating

·         Speaks with patrons to ensure satisfaction with food and service, to respond to complaints, or to make conversation

·         Answers telephone calls and responds to inquiries or transfer calls

·         Maintains contact with kitchen staff, management, serving staff, and customers to ensure that dining details are handled properly and customers’ concerns are addressed

·         Answers, and log all of our departments incoming telephone calls while assuring all client requests are met quickly

·         Greet and encourage feedback from customers and used feedback to implement positive changes within the restaurant and GM

·         Consistently provide professional, friendly and engaging service

·         Follow all safety and sanitation policies when handling food and beverage o uphold proper health standards

·         Set dining tables according to type of event and service standards

·         Routinely clean work areas, glassware and station during shift

·         All other duties as assigned by leadership

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