Systems Administrator

1 day ago

Baton Rouge, LA, United States Cynet Systems Full time
Job Description:
  • The CADD/Engineering Systems Support Specialist provides advanced technical support for photogrammetric, raster, GIS, CADD, and engineering project management software across client systems.
  • The role involves help desk support, desktop and workstation support, licensing management, project planning, and acting as the State agent in problem resolution with internal and external stakeholders.
Responsibilities:
  • Provide first-level help desk and desk-side support for photogrammetric applications (e.g., ImageStation Orthopro, Stereo Display, Feature Collection, DTM Collection, Digital Mensuration, Automatic Elevations, Image Analyst).
  • Provide support for raster products such as Bentley Descartes.
  • Provide first-level help desk and desk-side support for CADD/engineering design software including ArcGIS, MicroStation, InRoads, OpenRoads, OpenRoads Bridge, InRoads Survey, OpenRoads Survey, and Bluebeam.
  • Provide first-level support for engineering project management software, including Bentley ProjectWise.
  • Provide support for plotter software, server configurations, and integration with plot devices (e.g., ProjectWise Interplot).
  • Maintain State license pools for CADD and engineering software, liaising with software manufacturers for upgrades and issue resolution.
  • Provide second-level Microsoft OS and Office application support.
  • Support CADD/engineering workstations, desktops, laptops, and peripheral devices including large-format plotters and scanners.
  • Troubleshoot hardware, software, drivers, BIOS, and application configurations.
  • Plan and implement workstation and computer deployments, and provide input on server specifications and requirements.
Required Skills and Experience:
  • 10+ years of Bentley ProjectWise administration experience.
  • 10+ years providing photogrammetric software installation and support.
  • 10+ years of Bentley MicroStation CADD management experience in a networked, shared environment.
  • 10+ years supporting MicroStation-based CADD applications such as InRoads and Interplot.
  • 10+ years supporting large-format plotters and scanners in a managed CADD environment.
  • 10+ years managing multi-application/vendor software licenses.
  • 10+ years in project planning and management.
  • 5+ years supporting Bluebeam software.
  • Strong knowledge of Microsoft Windows operating systems.
Preferred Skills/Certifications:
  • Bentley certifications (e.g., MicroStation, ProjectWise, OpenRoads, CADD Management).
  • Microsoft Certified Professional certifications.
  • CompTIA certifications (A+ and/or Network+).
Education:
  • Bachelor's degree in a related field or equivalent experience.

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