Specialist, Research Engagement Services I

5 days ago


Fort Myers, FL, United States AA2IT Full time
Title - Research Support Specialist
Location - 13200 Paul J Doherty Parkway, Fort Myers, FL 33913
Pay Rate - $18/hr
Job Summary -
The primary responsibility of the role is to support the Research Engagement Services team with the timely processing of internal and external email volume.
Responsibilities
  • Monitoring assigned email boxes and promptly processing emails into Gartner's CRM database during working hours.
  • Creating Service Requests (SRs) in Gartner's CRM system as the requests are received.
  • Monitoring a general queue for SRs and promptly routing them to the appropriate teams
  • Provide training and shadowing for new associates in this role.
  • Maintaining a record of emails processed
Qualifications
  • Bachelor's Degree required
  • Strong verbal and written communication
  • Experience working across multiple time zones preferred
  • Ability to work with cross functional teams
  • Ability to use problem solving skills to highlight urgent issues, when needed
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