Records and Registration Office Specialist
2 weeks ago
Location : Main Campus (Liberty Heights)
Job Type: Full-Time Staff
Job Number: 202500116
Department: Student Affairs
Opening Date: 08/22/2025
FLSA: Non-Exempt
Bargaining Unit: NE
About Baltimore City Community College
Founded in 1947, Baltimore City Community College (BCCC) is comprehensive, urban institution accredited by the Middle States Commission on Higher Education. The College's campus is located in West Baltimore and courses are offered throughout the City. With its broad range of degree, certificate, and continuing education programs, affordable tuition, and extensive outreach, BCCC offers educational opportunities to the citizens of Baltimore City and throughout the state of Maryland. BCCC serves over 7,500* students annually, providing credits that transfer to four-year colleges and universities as well as workforce training leading directly to job placement. The College is proud of the fact that over 50 nations are represented within the student body.
* Based on the annual unduplicated credit and non-credit headcount for FY 2023.
Description/Job Summary
The Office Specialist in Records and Registration provides administrative and clerical support to ensure the accurate maintenance and processing of student academic records. This role involves handling transcript requests, enrollment verifications, data entry, and assisting with registration processes. The specialist ensures compliance with institutional policies and FERPA regulations while delivering excellent customer service to students, faculty, and staff. Strong attention to detail, organizational skills, and proficiency in the student information system (Ellucian Banner) are essential for success in this position. The Office Specialist is expected to provide exceptional customer service to students, faculty, staff, and guests of Baltimore City Community College.
Responsibilities/Duties
- Ensures quality, accuracy, and completeness of work activities and services.
- Manages phone calls and emails to ensure registration-related activities are completed.
- Review student records to ensure accuracy.
- Verify enrollment and degrees for students and alums.
- Ensures quality, accuracy, and completeness of work activities and services.
- Provide information to students on the registration and college policies and procedures.
- Adhere to the Family Education Rights and Privacy Act (FERPA).
- Serve as a backup to the Registration Specialist.
Education:
- High School Diploma or GED
- One (1) year of experience in an office or customer service environment which must include the following:
- Data entry and maintaining accurate records.
- Working in a multi-cultural and multi-lingual environment.
- Operating a multi-line phone system.
- MS Office software applications, specifically MSWord and Excel.
- Ability to work evenings and weekends as needed.
- Associates degree from an accredited college or university.
- Three (3) years of experience in an office or customer service environment which must include the following:
- Working in a college or university registrar's office or similar academic setting.
- Skilled in MS Office software applications.
- Ability to communicate orally and in writing
- Ability to prioritize tasks and manage time effectively in a fast-paced environment
- Strong organizational skills and attention to detail
- Strong oral and written English communication skills
- Skilled in data entry with a high level of accuracy and attention to detail
- Ability to work independently and collaboratively within a team
As a state agency, the College is able to offer full-time, permanent PIN employees a host of benefits including a competitive salary and tuition remission. New College PIN employees will be invited to discuss benefit options with a personnel officers.
Benefits extended to all full-time PIN employees are as follows.
(Click on medical and retirement plans for more detailed information)
- : (PPO, EPO, and/or HMO medical plans), vision and dental plans (PPO or DHMO)
- : include the State Employees' Pension, Teachers Pension Systems, Optional Retirement Programs (ORP) and the Law Enforcement Officer Pension System.
- Supplemental Retirement Plans - 401(k), 403(b) and 457
- Leave: 22 days of Annual Leave, 15 days of Sick Leave, 3 Personal Leave days, Leave Bank membership opportunities, 9 Holidays and a Winter Holiday break (5 days) observed between the Christmas and New Year's Day holidays
- Tuition Remission to institutions within the University System of Maryland (USM)
- Professional Development opportunities
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