Client Relations Specialist
4 days ago
Summary: Client Relations Specialist
The Client Relations Specialist will be responsible for business-to-business virtual sales. Candidates should be comfortable with moving past gatekeepers, speaking with decision-makers, and understanding the process of selling over the phone. As part of the Client Relations Specialist team, this role will work to reduce attrition and maximize existing customer relationships.
Location: This is a hybrid position. We are open to individuals located near one of our OIA branches in the U.S.
- Atlanta: 510 Plaza Drive, Suite 2290, College Park, Georgia 30349
- Chicago: 6300 North River Road, Suite 101 Rosemont, Illinois, 60018
- Cincinnati: 2750 Earhart Court, Hebron, Kentucky 41048
- Houston: 4730 Consulate Plaza Dr, Suite 190, Houston, TX 77032
- Miami: 11250 NW 25th Street, Suite 124, Miami, FL 33172
- New Jersey: 2345 Vauxhall Road, Union, NJ 07083
- Portland: 2100 S River Parkway, Suite 800, Portland, Oregon 97201
- Ability to manage up to 400 potential customers and develop accounts with revenue threshold of $50,000.
- Spot quote coordination for designated field sales accounts
- Virtually manage a defined portfolio of accounts to maintain and grow the business.
- Track account activity to identify churn risks and work proactively to eliminate these risks.
- Penetrate current customer accounts for potential cross-sell opportunities.
- Productivity results - virtual meetings, phone calls, presentations, and proposals - to be recorded in the company CRM (HubSpot).
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
- Must be able to communicate effectively and persuasively.
- Excellent oral and written communication skills.
- Excellent listening and negotiation skills.
- Basic computer skills with a knowledge of MS Office.
- Ability to multi-task and work independently.
- High level of attention to detail.
- Positive attitude and ability to overcome rejection from sales leads.
- At least two years of experience in virtual sales or customer service experience required.
- At least two years of experience in the freight forwarding or logistics industry is required.
- Prolonged periods of sitting at a desk and working on a computer.
- Must be able to lift up to 15 pounds.
- The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
OIA Global is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability. We offer an exciting and growth-oriented work environment, and OIA employees enjoy competitive salaries and excellent benefits.
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