STATE POLICE DISPATCHER

State of New Hampshire Job Posting

Department of Safety

Division of State Police - Communications

110 Smokey Bear Boulevard, Concord, NH 03305

HIRING MULTIPLE CANDIDATES

PART-TIME

STATE POLICE DISPATCHER

(Police Communications Specialist)

$22.50/hour - $30.02/hour

This position offers a Trainee Status* at the following pay rate: $21.63 per hour

*Candidates hired at a Trainee Status must meet minimum qualifications within one (1) year of hire date

Multiple Shifts Available:

1st (no differential)

2nd ($1.20/hr differential)

3rd ($1.50/hr differential)

Rotating ($1.20/hr differential)

The State of New Hampshire, Department of Safety, Division of State Police, Communications, has multiple part-time vacancies for Police Communications Specialist's. These positions are part-time, cannot exceed 29.5 hours per work week and do not offer insurance benefits.

SUMMARY: To analyze and interpret information to provide critical coordination of law enforcement responses; to process emergency reports and calls as the first-line contact, and to receive and transmit messages via two-way radio, telephone, and other communication equipment nationwide, involving enforcement and emergency field personnel.

YOUR EXPERIENCE COUNTS: Each additional year of approved formal education may be substituted for one year of required work experience and/or each additional year of approved work experience may be substituted for one year of required formal education.

MINIMUM QUALIFICATIONS:

Education/Experience: Equivalent combination of 4 years of education and experience after completion of high school. Education and experience must be in paramedicine, firefighting, emergency medical services, dispatch, law enforcement, public safety, customer service, or a related field involving high-volume public interaction.

License/Certification: None required.

Other Requirements:

1. Selected candidate will undergo a background investigation including fingerprint-based criminal records check and motor vehicle record check in order to ensure suitability for exposure to confidential information, in accordance with department policy.

2. Prospective appointees must possess normal hearing and qualify in a controlled substance screening test, as determined by the Bureau of Emergency Communications.

Trainee Option: Candidates with an equivalent combination of 3+ years of relevant education and experience after completion of high school may be considered and hired in 'trainee status' for this position.

PREFERRED QUALIFICATIONS:

Candidates with proven experience in service-oriented roles demanding rapid response, exceptional precision, and strong multitasking abilities within high-pressure stressful environments.

AFTER-HIRE REQUIREMENTS:

Must obtain certification as a State Police On-Line Telecommunications Systems Operator within six (6) months of hire.

RESPONSIBILITIES:

Receive, disseminate and organize information via the Astro Radio system, multi-line telephone, the State Police Computer Assisted Dispatch (CAD), Federal Law Enforcement agencies, State Police units, local police agencies, multi frequency radio transmitters, receivers, and nationwide telecommunications system to include: SPOTS/NLETS, NAWAS, and EAS. Interrogates callers, interprets responses, makes assessment and judgment of issues reported, and transfers those calls to appropriate service providers by using sophisticated logic and reasoning ability.

Operate complex computer and telecommunications systems to transmit enforcement and emergency information to state and municipal agencies. Assign law enforcement personnel to locations during emergencies, coordinates other emergency responders, arrange necessary equipment resources, monitor updates, and relay data during incidents, emergencies, disasters, or critical events. Facilitates after-hour calls with internal and external agency contacts for coordinating search, rescue and recovery operations.

Use computer programs and databases to enter and retrieve information, including standard office software, boat and motor vehicle data, mooring, and boater education database to verify live time information for sworn personnel during traffic stops.

Consistently utilize skills necessary to control a diverse range of callers in fluid, critical, difficult, or unusual situations, consulting with supervisors as needed while maintaining a high alert status during periods of sustained high stress, mental fatigue, and complex conditions to effectively assist the callers in need.

Maintain a professional level of customer service and sensitivity throughout all aspects of processing calls to provide the public with accurate and timely responses while simultaneously providing appropriate agencies with accurate information, support and collaboration necessary to result in the best outcome for callers.

Review call logs and reports after critical incidents such as high-speed pursuits, shootings, major traffic accidents, and riots, and lead incident debriefings. Complete reports, including compiling data and documenting towed vehicles, emergency responses, and traffic records. Maintain and organize daily logs to assist the supervisor with data tracking; compile data on accidents and service-related calls for US Coast Guard annual reports.

Maintain knowledge of multiple troop stations, patrol areas, geographic make-up of towns, bodies of water, hiking trails and ranges throughout the state, in order to capture correct information regarding incident locations, and to appropriately dispatch specific troops or marine patrols as needed, out of the IPOC.

Enter, review, modify, locate, and remove entries made into the National Crime Information Computer (NCIC) applying federal guidelines and standards for entering missing persons, wanted persons, and stolen property.

Assist with mentoring new employees in dispatch processes, including standards, procedures, equipment use, record keeping, and database updates.

Assist the Assistant Supervisor in answering telephones for general testing or emergency response at nuclear facilities when needed.

DISCLAIMER STATEMENT: The supplemental job description lists the essential functions of the position and is not intended to include every job duty and responsibility specific to the position. An employee may be required to perform other related duties not listed on the supplemental job description provided that such duties are characteristic of that classification.

The work of an employee in trainee status in this position shall be overseen by a fully qualified individual. An employee in trainee status shall meet the minimum qualifications within the period of time specified on the SJD, not to exceed one year of being hired into this position.

For further information please contact Lieutenant Matthew Lapierre at Matthew.P.Lapierre@dos.nh.gov or Sergeant Michael Arteaga at Michael.A.Arteaga@dos.nh.gov.

EOE

TDD Access: Relay NH 1-800-735-2964