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Owner Relationship Manager
2 weeks ago
Cape Coral, FL
Order: 84934
Order Type : Direct Hire
Owner Relationship Manager needed in Cape Coral, FL - Fantastic Direct Hire Opportunity
Join our dynamic team as an Owner Relations Manager, where you'll play a pivotal role in building and nurturing lasting relationships with our homeowners. We're seeking a reliable, team-oriented professional who excels in communication, relationship management, and problem-solving, ensuring that every owner feels genuinely valued, supported, and connected.
As the primary liaison between our company and property owners, you'll go beyond handling inquiries - you'll cultivate trust and partnership, anticipating needs, resolving issues with care, and delivering an exceptional ownership experience. Your ability to foster loyalty and engagement will directly contribute to the growth, reputation, and long-term success of our organization.
Responsibilities:
• Owner Communication & Relationship Building: Manage all incoming calls, emails, and correspondence from your assigned owner portfolio with professionalism and care. Provide timely, thoughtful responses to inquiries and concerns while fostering long-term, trust-based relationships with each owner.
• Weekly Owner Check-Ins: Conduct regular, personalized check-ins to share property updates, review performance, and address any questions or concerns - ensuring every owner feels informed, supported, and valued.
• Owner Portal Support: Guide owners through the use of the owner portal, including facilitating owner reservations, troubleshooting technical issues, and ensuring a smooth digital experience.
• Owner Statement Review: Review and verify monthly owner statements for accuracy and clarity. Proactively address discrepancies or questions to maintain transparency and confidence in financial reporting.
• Listing & Property Information Management: Keep all property listings and owner records up-to-date, making revisions as needed to reflect accurate amenities, descriptions, and visual content.
• Coordination with Inspectors & Maintenance Teams: Partner with inspectors to coordinate property inspections, ensure maintenance standards are met, and promptly resolve any compliance or guest-related concerns.
• Guest Issue Mediation: Serve as the liaison between owners and guests to resolve issues with professionalism and empathy, balancing owner interests with guest satisfaction to protect the property's reputation and enhance the guest experience.
Experience:
• Vacation Rental Experience: Previous experience in the vacation rental industry is preferred, with a solid understanding of owner-guest dynamics and operational processes.
• MS Office Proficiency: Demonstrated proficiency in MS Office, particularly in Excel and Word, for data management, reporting, and correspondence.
• Communication Skills: Excellent verbal and written communication skills to effectively interact with owners, guests, and internal team members.
• Phone Etiquette: Strong phone presence and interpersonal skills to handle owner calls professionally and courteously.
• Organizational Skills: Strong organizational skills with the ability to manage multiple tasks simultaneously, prioritize workload, and meet deadlines.
• Attention to Detail: Meticulous attention to detail and problem-solving abilities to ensure accuracy in owner statements, listing information, and guest issue resolution.
• Team Collaboration: Ability to work collaboratively as part of a team while also being capable of working independently to handle owner relations tasks effectively.
If you are a Go-getter and have experience in Hospitality, with one year of working directly with customers we invite you to submit your application.
Before we proceed with scheduling an interview, kindly complete this brief trait survey. https://go.cultureindex.com/p/ijQmgTuBN8UPrfuo4zDq
Benefits:
• Health insurance
• Dental insurance/Vision insurance
• 401K Matching
• Paid time off: 40 hours PTO, 3 Sick Days, 1 Volunteer Day, Birthday off
Schedule:
• 8 hour shift
• Weekends as needed
