Mobile Device Support Technician June

2 weeks ago

Boston, MA, United States Kyyba Full time
DETAILED STATEMENT OF DUTIES AND RESPONSIBILITIES
  • Provide modern smartphone and tablet technology for Executive Office of Energy and Environmental Affairs workers across the state.
  • Provide support for new and ongoing Mobility related projects.
  • Provide support for mobile device migration efforts.
  • Respond to requests from internal and authorized external business units in a timely manner for Tier II support: telephone, e-mail, remote control, and occasional on-site problem diagnosis and resolution for mobile device issues.
  • Enforce mobile device policies and procedures in the MDM environment.
  • Integrate commercial off-the-shelf and in-house mobile applications into the MDM catalog and ensure deployment of those applications.
  • Cooperate with consultants for installations, deployments, and troubleshooting of new releases as needed.
  • Manage service vendor(s) to ensure quality and provide feedback on ways the vendor(s) can improve services.
  • Maintain system integrity and security by resolving issues from compliance scans.
  • Maintain system configuration design documentation and MDM continuity documentation.
  • Participate in team meetings and provide routine status updates.
  • Evaluate current and next-generation mobile hardware, software, and services; recommend purchases.
  • Collaborate and strategize with business units to formulate secretariat application reference manuals for mobile applications.
  • Lend experience and insight into next-generation Mobile Device Management (MDM) services for a large enterprise.
QUALIFICATIONS REQUIRED AT HIRE (List knowledges, skills, abilities)
  • At least 3 years of hands-on experience in IT Asset Management, IT Customer Support, IT Service Delivery, IT Application Development, IT Business Analysis, or other IT related fields in a large enterprise organization. Experience working in state government is preferred but not necessary.
  • 1-3 years of relevant work experience and basic knowledge with Mobile Device Management (MDM), Enterprise Mobility Management (EMM), or Unified Endpoint Management (UEM) and tools such as Workspace One (AirWatch), Telecommunication MDM, Apple Business Manager, and Microsoft Intune is a plus.
  • Knowledge of industry trends and insight into mobility device use cases.
  • Knowledgeable with both iOS devices.
  • Strong customer and team orientation with a focus on collaboration, an ability to work independently, and a high level of professionalism and quality.
  • Willingness to grow and learn with a new IT team in a cutting-edge technology discipline
  • Strong organizational and customer service skills with attention to detail.
  • Excellent written and verbal communication skills; interpersonal and collaborative skills; with the ability to effectively relate and communicate at all levels, including explaining technical matters in business terms.
  • Ability to plan and prioritize workload to meet implementation schedules and minimize schedule conflicts.
  • Must be able to be on site at least 3 days per week.
  • Must be able to travel between all locations and a have a valid driver's license.

Education and Certifications:
  • Associates Degree in Computer Science, Information Technology, or an equivalent combination of education and work experience desirable.
  • Mobility Platform Certifications (Workspace One (AirWatch), Intune, MobileIron, etc.) optional but preferred

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