Personal Banker
2 weeks ago
Job Summary: Proficiently perform teller function processing transactions with accuracy and balance according to the Bank's standards, procedures and policies. Broaden customer relationships by providing account solutions to customer needs and requests, through account opening and maintenance activities. Be a passionate advocate of Needham Bank, demonstrating its core values within the community.
Qualifications:
To perform this job successfully, the individual must be able and willing to perform all essential duties satisfactorily. This document is not intended to be an exhaustive list of all essential duties required. Reasonable accommodations, as determined by management on a case-by-case basis, may be made to enable individuals with disabilities to perform essential duties.
ESSENTIAL DUTIES & RESPONSIBILITIES
- Demonstrate awareness, commitment and dedication to servicing and building customer relationship
- Gain full knowledge of the products and services offered by the Bank
- Provide a complete range of customer services at the bank, including opening new accounts, explaining available bank products and services, and gathering customer information to process new and existing accounts
- Promote bank products, contributes to referrals and refer or resolve customer inquiries concerning accounts or other banking services
- Responsible for operational compliance and adherence to bank policies and procedures
- Gain full understanding and knowledge of the teller function
- Consistently deliver exceptional customer service
- Perform additional duties as requested, needed or assigned
JOB REQUIREMENTS
- Ability to work a flexible schedule based on the hours of operation of the Bank, including Saturday mornings
- Ability to lift 30 pounds
- Basic knowledge of keyboard and computer skills
- Ability to perform basic arithmetic operations with the use of a calculator
- Must have basic business acumen and professionalism
- Ability to build strong relationships and alliances across the organization, exceed customer expectations, ability to adapt to change, reliable and highly motivated
- Must have reliable transportation as occasional travel may be required
- Fluency in Portuguese preferred
- Willing to become a Notary Public in MA
- Ability to adhere to Needham Bank's Core Values (Focus on Customer Relationship, Embrace Change, Work as a Team, Be an Asset to Your Community, Always Learn, and Do the Right Thing)
- High School Diploma or GED
- Two plus years of teller or cash handling experience with accurate balancing record
- Customer service experience and/or sales experience preferred
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