Senior Product Designer

Company Overview

ServiceCore and Docket are rapidly-growing field-service Software as a Service platforms serving the portable sanitation and dumpster industries. Named the #80 fastest-growing software company in America by Inc. 5,000, we're redefining how our customers manage their businesses. Our software helps hardworking business owners save time, stay organized, and get paid faster by streamlining job management, route optimization, inventory tracking, and billing automation. Our customers work hard, and so do we-giving them tools to get more done with less stress.

We live by our core values of Love Our Customers, Be Real, Give a Shit, Deliver Results and of course Keep it Fun. ServiceCore provides hard-working individuals the opportunity to work and grow within an agile, fast-paced start-up environment. We are proud of our accomplishments and take our jobs seriously while not taking ourselves too seriously. We believe in growing together, celebrating successes, and empowering each team member to make a real impact.

Role Overview

ServiceCore is seeking an experienced and innovative Senior Product Designer (UI/UX). This person will be a key contributor to research and product design for ServiceCore's web and mobile interfaces. This is an exciting opportunity to shape the future of our product and help establish good product design practice at ServiceCore.

In this role you can contribute, remotely or locally, to our team located in Denver, CO. If you have a proven track record of success working in SaaS (especially business-to-business, B2B), understand inclusive design, are detail-oriented and organized, and have experience delivering across multiple agile teams - we would love to hear from you

Here at ServiceCore, we focus on improving the efficiency and revenues of our B2B customers. We are the power behind integrated workflows supporting over $2 billion in revenue. Our mission is to transform the liquid and solid waste industry by improving our customers' business operations and efficiency.

ServiceCore Core Values:

• Love Our Customers
• Be Real
• Give a Shit
• Deliver Results
• Keep It Fun

Every day, our team solves difficult problems by utilizing creativity, innovation, and solid technical expertise. We value hard work, individual contributions, and can offer you the advantages of working with a hyper-growth company including an agile environment, the ability to influence product decisions, and open access to company leaders. You will also enjoy stability and a healthy work-life balance.

Job Responsibilities

As the member of the team responsible for User Experience (UX) and designing the User Interface (UI) your responsibilities and regular activities will include:

• Lead customer, product, and market research activities, including user interviews and usability testing
• Collaborate with product managers and engineers to to build quality products and experiences
• Identifying and anticipating customer needs and solutions
• Utilizing qualitative and quantitative insights to inform design decision-making
• Applying a user-centered design process to everything you do, and creating end to end user journeys, wireframes, prototypes and high-fidelity design
• Build user experiences that are effortless to use and compelling enough to drive ongoing adoption.

You'll Succeed in This Role If You...

• Are a strong generalist Product Designer who can deliver both high-quality interaction design and visual design, crafting delightful and usable experiences.
• Are a strategic thinker who creates visual artifacts that help shape the product roadmap through efficient, user-centered experiences.
• Communicate effectively when articulating your design vision, strategy, decisions, and solutions.
• Can create detailed workflows for happy-path scenarios and design equally thoughtful experiences for edge cases and deviations.
• Enjoy collaborating with subject matter experts, customers, engineers, customer success, marketing, and sales teams.
• Have a strong understanding of product thinking, systems thinking, storytelling, and design craft.
• Have experience creating design systems or reusable, flexible design components, and documenting their correct usage.
• Have experience or interest in moderating customer interviews and usability sessions with end users.
• Have experience or interest in facilitating creative requirements sessions such as Design Sprints.
• Are proficient in design tools like Figma, Sketch, or Adobe.
• Have experience working with tools such as Jira, Confluence, Miro, and Slack.

Qualifications

• 5 or more years of hands-on experience working as a product or UI/UX designer for a SaaS company on web and mobile platforms
• Bachelor's in Business, UI/UX Design, or Graphic Design, or relevant field, or equivalent experience
• Ability to work on multiple projects in a fast-paced environment
• Experience working cross functionally to design, build and ship products
• Ability to develop a deep understanding of our customers' business needs, how their business runs, and how to creatively build effective visual and interaction designs
• A strong design portfolio that showcases your ability to lead projects from research to release

Work Environment (in Denver, CO)

• Casual, open-office environment
• Fully stocked kitchen with fresh food and coffee
• Hybrid and fully-remote work
• Regular company events / outings

Work Environment (remote)

• All required office equipment including laptop, monitors and connections
• Optional standing desk and anti-fatigue desk mat
• Bi-weekly meal service stipend and "meet and eat" with other remote employees
• Annual trips to all-hands company events with meetings and social events.

Compensation, Benefits and Perks

• Base salary: $120K - $160K based on experience
• 14 Company Holidays in addition to Unlimited PTO
• Healthcare, dental and vision insurance with generous employer contributions
• 401K w/ match
• Regular lunches and a fully-stocked kitchen (if in Denver)
• Bi-weekly Grubhub lunch stipend for remote folks
• Company-provided hardware of your choice/configuration
• A Strong Company Culture that Lives by Our Core Values - Love our Customers, Be Real, Give a Shit, Deliver Results, and Keep it Fun

Ready to Apply?

If you believe you match the above criteria and are desiring a dynamic start-up environment with a management team that is dedicated to your success, then please apply

In addition to our commitment to equal pay for equal work, ServiceCore is also committed to equal opportunity regardless of race, color, age, ancestry, religion, gender, gender identity, genetic information, parental or pregnancy status, sexual orientation, marital status, citizenship, national origin, disability, or veteran status.

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