Patient Experience Representative I- Cardiology Clinic

2 days ago

Boston, MA, United States Children's Hospital Boston Full time

82830BRJob Posting Title:Patient Experience Representative I- Cardiology ClinicDepartment:CardiologyAutoReqId:82830BRStatus:Full-TimeStandard Hours per Week:40 Job Posting Category:AdministrationJob Posting Description:Position Summary

Works under close supervision to provide support to the administrative operations of a clinical service and works to ensure the best possible patient experience by effectively coordinating services to patients and families. Demonstrates interest in and ability to departmental and organizational initiatives & projects with a focus on continuous process improvement. Performs various administrative functions requiring basic knowledge of programs and services. Provides positive and effective customer service that supports departmental and hospital operations.

Key responsibilities

  • Patient Encounter Management:

  • Providing positive and effective customer service that supports unit operations

  • Collaborating with referring providers and practices

  • Obtaining required authorizations to compile patient and staff schedules

  • Scheduling patients and supporting the patient encounter

  • Check In / Check Out:

  • Greeting and directing patients, families and visitors

  • Monitoring daily schedule and coordinating flow with clinicians/supervisor

  • Reconciling payments and preparing deposits, providing record of transactions in Hospital systems

  • Facilitating and directing communication with Financial Counseling

  • Administrative:

  • Maintaining personal calendars for physician/supervisor

  • Scheduling meetings, programs and events

  • Recording and forwarding messages, triaging call for urgent information or services, initiating call for emergency services

  • Providing routine clerical support as needed

  • Process Improvement:

  • Actively contributing to departmental and organizational initiatives and projects with focus on continuous process improvement

  • Assisting in implementing change in internal systems and procedures

Minimum qualifications

Education:

  • High school diploma or GED required. Bachelor’s degree preferred

Experience:

  • Previous customer service or administrative experience preferred

  • Ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situations

  • Ability to work with diverse internal and external constituencies

Schedule: Monday - Friday , rotating schedule 6:30am to 8pm.Office/Site Location:BostonRegular, Temporary, Per Diem:Regular Remote Eligibility :Part Remote/Hybrid Pay Range:$19.06-$27.64 Hourly

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