Retention Enablement Specialist

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.

Summary of this Role

As a member of the Retention Enablement team, this individual will provide multi-functional services to support the Retention department leaders as well as drive key business initiatives, department initiatives, and projects. Specifically, this individual will be responsible for the talent development initiatives that enrich, inform, and elevate the department as a whole. They will be responsible for managing the strategy and distribution of internal communication. Additionally, this person will develop and maintain new hire training and advanced training opportunities for multiple Retention Teams. Partnership with peers and leaders will be necessary to identify calculated areas of need for talent development. Through all work, this individual will model operational and cultural excellence by striving to partner effectively with teammates and colleagues across the organization.

What Part Will You Play?

• Collaborate with the Retention Enablement team to stay connected with current and future initiatives and projects
  
• Manage the process and distribution of internal team communication to all lines of business by receiving intake requests, reviewing, carefully composing, and disseminating information to team(s)
  
• Identify opportunities for additional internal team communication by staying connected to company news, initiatives, or other means of inspiration to inform the department
  
• Continue to evolve the Communication Strategy for efficiency and engagement within the department
  
• Work with Retention Enablement to iterate the Retention Site. Duties will include collaborative planning, creative design within brand standards, organization, editing/proofreading, and receiving buy in from leadership before publishing the changes
  
• Come alongside department leaders in the process of documentation and updating and disseminating processes to teams within the structure of the branding guidelines and communication strategy
  
• Strategic training and knowledge sharing of projects or initiatives that impact or affect other teams, as needed
  
• Collaborate with Learning and Development to review training materials for accuracy and to maintain for current and relevant information
  
• Provide rewrites or edits to Learning and Development for incorporating into self-directed learning courses that support new hires
  
• In partnership with the Senior Retention Enablement Specialist, report on the status, timeline, and dependencies or threats related to any initiative or project
  
• Maintain the Retention Enablement team's system of record, Wrike, with project notes and updates, approvals, statuses, and other items that'll support the team with tracking projects
  
• Support other Retention Enablement initiatives and projects, as needed
  
• Work closely with the Senior Retention Enablement Specialist to outline project plans including, but not limited to, defining dependencies and establishing accurate timelines
  

What Are We Looking For in This Role?

Minimum Qualifications

• Bachelor's Degree in business or related field and/or equitable certification or experience
  
• Google Suite experience required
  

Preferred Qualifications

• Typically Minimum 4 Years Relevant Exp in the credit card industry
  

What Are Our Desired Skills and Capabilities?

• Skills / Knowledge - Developing professional expertise, applies company policies and procedures to resolve a variety of issues.
  
• Job Complexity - Works on problems of moderate scope where analysis of situations or data requires a review of a variety of factors. Exercises judgment within defined procedures and practices to determine appropriate action. Builds productive internal/external working relationships.
  
• Supervision - Normally receives general instructions on routine work, detailed instructions on new projects or assignments.
  
• Problem Solving - Ability to solve problems using experience and good judgment
  
• Effective Communication - Demonstrated effective written and oral communication skills
  
• Technical Aptitude - Ability to understand and communicate technical changes in easy to understand business terms
  

Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact jobs@globalpay.com.

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