PAM Technology Product Analyst

A top Fortune 50 financial institution is seeking a PAM Technology Product Analyst to support the privileged access management (PAM) program. This role will capture and manage PAM requirements, work with engineering and stakeholders to implement CyberArk/JIT controls, and support compliance, risk reduction, and program reporting.

About the Opportunity:

• Schedule: Monday to Friday
• Hours: Standard business
• Setting: Remote

• Gathering, analyzing, and documenting business, functional, non-functional, and data requirements through interviews, workshops, use cases, and tools such as Azure DevOps (ADO)
• Capturing PAM/JIT control requirements with end users to ensure appropriate privileged access controls and maintaining exception/issue logs
• Submitting and tracking Risk Assessments and coordinating with engineers to implement solutions
• Meeting with application teams to define onboarding use cases for CyberArk and other PAM platforms; collaborating with stakeholders to design efficient PAM solutions that reduce administration overhead
• Supporting audit requests and assembling evidence packages for compliance with internal policies and standards
• Reviewing and assigning vulnerability tickets to mitigate security risks
• Assisting with Agile/SAFe processes, ensuring quarterly PAM objectives are met within the Mission Padlock program
• Generating and maintaining program metrics and reports (weekly/monthly/quarterly)
• Eliciting, researching, and documenting requirements using process modeling, diagramming, use case analysis, data analysis, journey mapping, and prototyping
• Facilitating requirements discussions, presenting requirements and alternative views, and incorporating stakeholder feedback into the product backlog
• Collaborating with vendors on design, development, and delivery of PAM/IAM products and platforms
• Evaluating alternative solutions, identifying risks/issues, and working with project/product teams to mitigate
• Communicating timely, concise information to internal and external stakeholders
• Managing multiple priorities independently and in team settings

• 8+ years of experience as an IAM Systems Analyst, Business Systems Analyst, Product Development Analyst, Business Technology Analyst, or related role
• Bachelor's degree in Management Information Systems, Computer Science, Software Engineering, or related field, or equivalent combination of training, education, and experience
• Strong experience with PAM/IAM systems such as CyberArk and Saviynt
• Solid understanding of Odentity lifecycle events (provisioning, authentication, password resets, self-service workflows) and authentication protocols (SAML, OAuth2/OIDC)
• Strong knowledge of Data Schemas and Data Integration techniques for IAM tools (LDAP, relational databases, HR/KYC sources)
• Experience applying Agile/SAFe methodologies (SAFe, Scrum, Kanban) to deliver product capabilities
• Familiarity with Microsoft Azure DevOps
• Advanced skill with Microsoft Office suite including Excel, PowerPoint, and Visio
• Effective planning, research, analytical, and problem-solving skills; ability to prioritize multiple large, complex efforts
• Strong written and verbal communication skills; able to translate technical concepts for non-technical stakeholders

• SAFe Agilist, Product Owner/Product Manager, Scrum Master, or Lean Portfolio Management certification
• Certified Scrum Master (CSM), DevOps, Microsoft Azure, or similar IT certifications
• Experience with Financial Services industry applications, systems, standards, and trends
• Prior experience with CyberArk implementations and integration patterns