Returns Specialist

3 days ago

Dayton, OH, United States Fenix Parts Inc Full time
About the Role:

The Returns Specialist plays a critical role in managing and optimizing the product return process to ensure customer satisfaction and operational efficiency. This position involves handling return requests, inspecting returned merchandise, and coordinating with various departments such as logistics, customer service, and inventory management. The specialist will analyze return data to identify trends and recommend improvements to reduce return rates and enhance product quality. They will also ensure compliance with company policies and regulatory requirements related to returns and refunds. Ultimately, the Returns Specialist contributes to maintaining a positive customer experience while minimizing financial losses associated with product returns.

Minimum Qualifications:
  • High school diploma or equivalent.
  • Experience in customer service, retail, or logistics with exposure to returns processing.
  • Basic computer skills, including proficiency with Microsoft Office and inventory management systems.
  • Strong attention to detail and organizational skills.
  • Ability to communicate clearly and professionally with customers and internal teams.
Preferred Qualifications:
  • Associate's degree or higher in business administration, supply chain management, or a related field.
  • Experience using returns management software or ERP systems.
  • Knowledge of product lifecycle and quality control processes.
  • Analytical skills to interpret return data and recommend process improvements.
  • Familiarity with regulatory requirements related to product returns and consumer protection.
Responsibilities:
  • Process and evaluate customer return requests promptly and accurately according to company policies.
  • Inspect returned products to assess condition and determine appropriate disposition, such as restocking, refurbishing, or disposal.
  • Coordinate with customer service, warehouse, and finance teams to resolve return-related issues and ensure timely refunds or exchanges.
  • Maintain detailed records of returns and generate reports to track return rates, reasons, and financial impact.
  • Identify patterns or recurring issues in returns and collaborate with relevant departments to implement corrective actions.

Skills:

The Returns Specialist uses strong communication skills daily to interact effectively with customers and internal teams, ensuring clarity and professionalism in all exchanges. Attention to detail is essential when inspecting returned products and documenting return information accurately to maintain data integrity. Analytical skills are applied to review return trends and identify opportunities for process enhancements that reduce costs and improve customer satisfaction. Proficiency with computer systems and software enables efficient processing of returns and generation of insightful reports. Additionally, problem-solving skills help the specialist address complex return cases and collaborate with other departments to implement effective solutions.

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