Billing and Collections Specialist
5 days ago
Benefits:
401(k)
Company parties
Dental insurance
Health insurance
Paid time off
Training & development
Benefits/Perks
Competitive Compensation
Great Work Environment
Career Advancement Opportunities
Job Summary
We are seeking a Billing and Collections Specialist to join our team As a Bill and Account Collector, you will be making phone calls or sending emails to customers with outstanding debts, discussing their options for repayment, and finding a common ground so that every party is happy with the outcome. You will also be maintaining records of communications with customers and processing incoming payments and settlements. The ideal candidate has exceptional customer service skills, strong computer skills, and comfortability working in a fast-paced environment.
Responsibilities
Contact customers to discuss their accounts and outstanding balances
Discuss the reason for the debts with the customer, and help them best understand their options moving forward
Create payment plans that work with the customer while also aligning with company policy
Maintain excellent records of customer interactions
Process incoming payments or debt settlements
Qualifications
Excellent customer service skills
Excellent communication skills
The ability to work well in a fast-paced environment
Familiarity with computer programs including the Microsoft Office suite
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