Front Desk Agent

6 days ago

Johns Island, SC, United States Auberge Resorts Full time
Company Description

The Dunlin, Auberge Collection, is a coastal escape in South Carolina's Sea Islands set within the exclusive waterfront community of Kiawah River. Named after a beautiful local shorebird, this charming getaway is an experience-driven, design-led boutique luxury retreat embodying the eternal Southern summer home. Inviting guests to experience the outdoor bliss of coastal living on 2,000 picturesque acres, the nature-embraced Johns Island resort is just 20 miles from Charleston. Designed by Amanda Lindroth, the property offers 72 cottage-style guest rooms and suites. Adventure beckons with 20 miles of riverfront and scenic nature trails and flora- and fauna-rich marshlands, while two Auberge dining concepts and a destination spa celebrate the rich heritage of South Carolina and the simple wonder of life on the river.

For more information: auberge.com/the-dunlin

Follow The Dunlin on Instagram and Facebook at @DunlinAuberge

Job Description

Our Front Desk Agent is responsible for transporting guests virtually anywhere they like to go any time. Provide prompt, courteous and efficient handling of all incoming calls, keep track of guests' requests, and follow up to ensure satisfactory service and assistance for outgoing calls.
  • Follow up with guests to ensure their requests or problems have been met to their satisfaction.
  • Receive, record, and relay messages accurately, completely, and legibly.
  • Contact appropriate individuals or departments (e.g., Bellperson, Front Desk, Housekeeping, Engineering, Security/Loss Prevention) as necessary to resolve guest calls, requests, or problems.
  • Answer, record, and process all guest calls, requests, questions, or concerns.
  • Anticipate guests' service needs, including asking questions of guests to better understand their needs watching/listening to guest preferences, and acting on them whenever possible.
  • Process guest requests for wake-up calls, screening calls, do not disturb, call forwarding, conference calls, TDD relay calls, and non-registered guest calls.
Pay $19 / hour

Additional Benefits:
  • Free Parking
  • Free Team Member Cafeteria
  • Holiday Pay
  • Team Member Stay Program
  • 50% off F&B + Spa
Qualifications
  • 1 year experience in same or similar role.
  • Ability to clearly and pleasantly communicate in English, both orally and in writing.
  • Ability to perform assigned duties with attention to detail .
  • Ability to interact in a polite, professional, and engaging manner.
  • Experience in a luxury environment is preferred.


Additional Information

Auberge Collection is a portfolio of extraordinary hotels, resorts, residences and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine, innovative wellbeing, and gracious yet unobtrusive service. With 30 one-of-a-kind hotels, resorts, and residences, Auberge invites guests to create unforgettable stories in some of the world's most desirable destinations.

For more information: auberge.com

Connect with Auberge Collection on Instagram, TikTok, Facebook, and LinkedIn @Auberge and #AlwaysAuberge

Kiawah River Hospitality Group LLC is an Equal Opportunity Employer, M/F/D/V. Kiawah River Hospitality Group LLC provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Kiawah River Hospitality Group LLC complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

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