Front Desk Associate
5 days ago
Front Desk Associate – Part-Time (Mondays & Tuesdays, 3 PM–11 PM)
We are seeking a reliable and personable Front Desk Associate to join our team and provide exceptional service on Monday and Tuesday evening shifts from 3 PM to 11 PM.
This position plays a vital role in ensuring a smooth, welcoming, and enjoyable experience for all guests.
Position Overview
Front Desk Associates handle all aspects of Guest Relations, including check-in and check-out, responding to inquiries, making or modifying reservations, offering recommendations for local attractions and dining, and supporting guests with anything that enhances their stay. This role may also require occasional light cleaning or assistance to other departments as needed. Your goal is to help create a comfortable, positive experience for every guest who walks through our doors.
Essential Functions
- Provide a warm, welcoming, and professional environment at all times
- Maintain courteous and efficient phone etiquette
- Demonstrate computer literacy and the ability to learn hotel systems
- Communicate effectively and respectfully with guests and team members
- Display an energetic, friendly, and outgoing personality
- Accurately handle cash and credit card transactions
- Work collaboratively and support team efforts
- Protect guest information and maintain confidentiality
- Take ownership of guest concerns and strive to resolve issues promptly
- Complete all required Brand and Company training in a timely manner
- Continually work toward achieving 100% guest satisfaction
Education, Experience & Requirements
Required:
- Availability every Monday and Tuesday from 3 PM to 11 PM
- Ability to work with minimal supervision while meeting high performance standards
- Strong organization skills and attention to detail
- Ability to follow written and verbal instructions
Preferred:
- Customer service experience, especially in hospitality
- Experience with hotel operating systems
About Aperture Hotels
Aperture Hotels is an established hotel management company with a portfolio of respected brands including Hilton Garden Inn, Homewood Suites, Hotel Indigo, Courtyard by Marriott, Hampton Inn & Suites, Fairfield Inn & Suites, Holiday Inn Express, Home2 Suites, and independent properties.
We offer a dynamic work environment with opportunities for professional and personal growth. At Aperture, we aim to foster a culture where team members feel valued, respected, supported, and recognized for their contributions.
We seek individuals who embody our core values:
- Be Transparent and Accountable
- Be Actively Curious
- Embrace Growth
- Create Value for Stakeholders
- Commit and Care
Benefits (full-time eligible)
- Employer Matching 401(k) Retirement Plan
- Medical Insurance
- Dental Insurance
- Vision Insurance
- FREE Life Insurance
- Vacation Pay
- Holiday Pay
- Management Training Opportunities
Equal Opportunity Employer
Employment and job discrimination are prohibited by federal and state laws including, but not limited to, Title VII, EPA, ADEA, and ADA. All qualified applicants will receive consideration without regard to race, color, creed, sex, sexual orientation, religion, national origin, age, disability, height, weight, marital status, veteran status, political belief, or any other characteristic protected by law. Aperture Hotels thrives in a diverse environment and celebrates the positive impact of varied backgrounds and perspectives. For more information, please visit www.eeoc.gov.
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