Patient Registration

1 week ago

St Paul, MN, United States Minnesota Women's Care Full time

Job Type

Full-time

Description

Patient Registration and Scheduling Responsibilities

  • Schedule appointments for new and existing patients:
  • Answer the telephone promptly and in a polite and professional manner.
  • Obtain and enter accurate demographic information into eClinicalWorks EHR.
  • Schedule appointment correctly - review appointment date, time, location, and provider name with caller.
  • Inform new patients of items to bring to appointment (including insurance card, medications, office visit fee, and verification of income - if applicable).
  • Remind new patients to arrive 15 minutes before scheduled appointment to complete paperwork.
  • Answer questions and offer other information, as requested, to provide patient-centric service and a positive impression of the clinic.
  • Reschedule patients, as needed.
  • Act as a liaison for the patients and the clinic:
  • Direct calls to other departments as needed.
  • Create telephone encounters as appropriate to departments for follow up tasks/calls.
  • Use sound judgment in handling calls, especially with upset patients.
  • Understanding of when to escalate calls to physicians/practice manager/triage nurse.
Teamwork and Development
  • Demonstrates the ability to be proactive, supportive, and collaborative.
  • Share knowledge, promote positivity, and take personal responsibility for your professional development.
  • Demonstrates the ability to seek and value open, honest communication and constructive feedback in a timely manner.
  • Provide outstanding communication, documentation, education, and care to all patients.
  • Demonstrate a natural ability to actively listen, lead with curiosity, and assume the best intentions of others.
  • Demonstrate the ability to prioritize and respond quickly to changing & fast-paced environment.
Requirements

Requirements
  • Punctuality and adherence to schedule is a must
  • At least one year of experience in health care, spa or customer service is preferred.
  • Ability to work at a computer for extended periods of time.
  • Ability to thrive in a fast-paced work environment.
  • Strong organizational skills and attention to detail
  • Strong communication skills to interact in a professional manner.
  • Ability to handle confidential and sensitive information.
  • Ability to communicate effectively and transfer confidence on the telephone.
  • Ability to relate to persons with diverse educational, socioeconomic, and ethnic backgrounds.
  • Ability to exercise independent decision making to handle calls appropriately.
  • Ability to provide excellent customer service.
  • Work is performed in a medical office setting using standard medical equipment. The risk of exposure to blood and bodily fluids is present.


Salary Description

$21-$25.00/hour

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