Informatics Supervisor

At The Portland Clinic our mission is to be a trusted community collaborating to improve the health and well-being of those we serve. Join our team and let us work together to offer a welcoming, inclusive environment for our patients and the communities we serve.

JOB TITLE: Informatics Supervisor

SUPERVISOR: IT Director

HOURS PER WEEK: 40hrs/Exempt

DEPARTMENT: Information Technology

HIRING BONUS: $1,000 after 90 days

The following information is designed to outline the essential functions and position requirements of this job. It does not identify all tasks that may be expected, nor address the performance standards that must be maintained.

PRIMARY FUNCTION: The Informatics Supervisor supports the mission of The Portland Clinic to optimize use of the electronic medical record and associated systems. This role works under the direction of the IT Director and in partnership with key leadership to ensure organizational adherence to IT governance processes. Supervisory responsibly for analyst resources to prioritize, monitor and measure work being performed. Support system development lifecycles ensuring an understanding of upcoming change to disseminate key information and training to affected caregivers.

DUTIES AND RESPONSIBILITIES: (*ESSENTIAL FUNCTIONS)
1. Supervise analyst resources to ensure performance against organizational metrics and criteria as identified by leadership.
2. Collaborate with branch leadership to optimize usage of departmental dashboards, tools, and materials within the EMR platform.
3. Prioritize workload of analyst resources. *
4. Participate in change management planning activities and approvals. *
5. Assist in the definition and operations of the superuser organization.*
6. Understand and support ITIL support methodology in management of operations. *
7. Create and disseminate customer communication for system changes and enhancements. *
8. Acts as a subject matter expert as related to Epic Garden Plot and associated system.*
9. Collaborates in-person to stay adept of patient facing challenges and efficiencies. *
10. Works in close partnership with technical teams to ensure systems and applications are delivering optimal benefit to the organization.*
11. Documents current state workflow diagrams. *
12. Ensures business continuity plans are maintained. *
13. Participate/Leads tabletop exercises for business continuity and cybersecurity.*
14. Assess risk and remediation plans in partnership with regulation and compliance counterparts. *
15. Perform EMR build after approval within governance process. *
16. Organized and participates in team meetings, committees, and Marketing activities. *
17. Travel to various locations, including occasional evening and weekend hours as needed.*
18. Participate as an active team member in a Patient Centered Medical Home.
19. Maintain regular, in person, work attendance and punctuality, as scheduled. *
20. Understand and support IT governance processes. *
21. Other duties as assigned.

REQUIREMENTS:
Education:
• Master's degree with a focus in Informatics, Business, or IT related field or have an equivalent of four years' experience in clinical healthcare with and IT focus, OR;
• Bachelor's degree with a focus in Informatics, Business, or IT related field or have an equivalent of six years' experience in clinical healthcare with and IT focus, OR;
• Associate's degree with a focus in Informatics, Business, or IT related field or have an equivalent of eight years' experience in clinical healthcare with and IT focus.
Experience:
• At least two years' experience leading midsize projects
• Two years' clinical experience in an ambulatory setting
• Epic Ambulatory, Patient Billing, or Cadence certification
• Practical workflow assessment / translation work history
• Advance reporting experience
• Communication within a training context
• Multi-disciplinary task management

COMPENSATION AND BENEFITS (Benefits eligibility begins at 20hrs/wk):
• 401k plan with employer contributions up to 5% annually
• Roth IRA
• Comprehensive Medical, Dental and Vision insurance
• Flexible Spending Account
• Health Savings Account
• Company provided $10K Group Life/AD&D insurance
• Voluntary benefits: Life/AD&D, Dependent Life/AD&D, Short-Term Disability, Critical Illness, Accident, and Hospital Indemnity
• Norton Identity Theft Protection (optional)
• Pet Insurance (optional)
• 4.92 hours of PTO accrual per pay period (PTO accrual is prorated based upon FTE)
• One paid Wellness day per year
• Seven paid holidays, and 1 partially paid holiday (mid-day closure)
• Employee Assistant Program