Help Desk Agent

1 day ago

Park City, UT, United States Event Network Full time
We are actively seeking a Help Desk Agent to join our IT Team

Are you ready to join a dedicated help desk team that love what they do and are passionate about contributing to unforgettable retail experiences at many iconic destinations across the United States?

If you have help desk experience, we would love to hear from you

This wonderful opportunity is based on site at our Store Support Center located in Park City, UT, and offers the perfect blend of onsite work with the flexibility to work from home one day a week.

YOUR FUTURE BEGINS AT EVENT NETWORK

We believe The Experience matters. As we deliver exceptional retail experiences, we are driven by a commitment to excellence in everything that we do, and we put our Team, Partners, Guests & Planet first.

If you're looking for a place where you can make a real impact, grow your career, and work with some amazing people, you've found it

IT Help Desk Specialist

Location: Park City, Utah
Employment Type: Full-Time

About the Role

We are looking for an IT Help Desk Specialist to join our San Diego Shared Services Center (SSC). This role is ideal for someone who enjoys helping others, is curious about technology, and wants to grow their career in IT-whether you are transitioning from a customer service role or already working in a help desk environment and looking for broader exposure.

You will be a key point of contact for team members across the organization, providing technical support, troubleshooting issues, and learning hands-on how a modern, multi-platform technology environment operates.

Why This Role Is a Great Opportunity
  • A strong entry point into a technology career for individuals with a customer service or support background
  • Hands-on experience with a wide range of technology platforms and tools
  • Exposure to real-world IT operations in a growing company
  • Opportunity to learn, grow, and advance within the IT organization
What You'll Do
  • Provide first-level technical support to employees via phone, email, and ticketing system
  • Troubleshoot and resolve issues related to hardware, software, user accounts, and basic network connectivity
  • Assist with onboarding and offboarding of employees, including equipment setup and access provisioning
  • Support common workplace technologies such as laptops, mobile devices, printers, and collaboration tools
  • Document issues, solutions, and procedures to help improve support processes
  • Escalate more complex technical issues to senior IT team members when appropriate
  • Deliver a positive, professional support experience with a strong customer-service mindset
What We're Looking For

Required or Strongly Preferred:
  • Customer service, help desk, or technical support experience
  • Strong communication skills and a genuine desire to help others
  • Comfort working with computers and common workplace technology
  • Ability to learn new systems and tools quickly
  • Strong organizational skills and attention to detail
Nice to Have (But Not Required):
  • Previous IT help desk or desktop support experience
  • Familiarity with Windows and/or macOS environments
  • Experience with Microsoft 365, ticketing systems, or identity management tools
  • Basic understanding of networking or IT concepts
Who You Are
  • A problem-solver who stays calm and professional under pressure
  • Someone who enjoys learning and growing their technical skills
  • Comfortable working directly with end users and explaining technology in simple terms
  • Interested in building a long-term career in technology
What We Offer
  • Competitive compensation and benefits
  • A collaborative, supportive team environment
  • Hands-on exposure to multiple technology platforms
  • Training, mentorship, and opportunities for career growth

BRING YOUR PASSION AND TALENT TO OUR TEAM

Ready to make an impact and be part of something extraordinary? Apply today and take the next step in your career journey with us

Event Network celebrates diversity and is proud to be an equal-opportunity employer. We're committed to creating an inclusive environment for all Team Members.

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