Customer Service Representative

15 hours ago

Catonsville, MD, United States Regency Management Full time

Part-Time Career Opportunities

Ready to be a cornerstone of success? As a Customer Service Representative with us, you'll discover a workplace genuinely invested in your individual triumph. This isn't just a role; it's a rewarding career path with exciting room for professional advancement

You'll be instrumental in shaping our customers' experiences, treating everyone with the utmost respect and delivering world-class service whether they're in-person or on the phone. We're looking for Retail Office Associates who are not only computer-savvy and great at multitasking, but also possess strong interpersonal skills and a true team spirit. If you're a career-minded professional who consistently sets high benchmarks for customer service, you'll thrive here. You'll provide exceptional sales support, processing orders accurately and efficiently, all while maintaining a positive outlook. Crucially, your strong customer service skills will empower you to identify root causes and assist customers efficiently, timely, and with empathy.

About Us:
Ashley Furniture Store is a leader in the home furnishings industry, dedicated to providing stylish, high-quality products and exceptional customer service. We believe in fostering a positive work environment where our team can thrive and grow. We have over 75 locations in the following states: Virginia, Maryland, Pennsylvania, Delaware, New Jersey, New York, New Hampshire, and Massachusetts.

COME GROW WITH US TODAY

Benefits of working for us

  • Recognition and reward programs
  • Our prices are already low, but why not more Generous Employee Discount
Job Responsibilities:
  • Enter customer orders into the system accurately and completely
  • Process payment to proper accounts
  • Responsible for security of cash and other legal tenders
  • Prepare daily deposits in accordance with Company policies and procedures
  • Answer incoming calls and respond to customer queries in a timely and courteous manner
  • Schedule deliveries that are convenient for the customers and comply with company procedures
  • Maintain all open orders and courteously communicate status with customers
  • Work daily reports according to Company requirements
  • Assist with showroom displays, tagging, and other tasks as needed to help maintain a customer-friendly showroom in keeping with the standards of Ashley Home Store Furniture
  • Assist Office Manager when needed
As a Retail Office Associate, you must:
  • Have a High School diploma or GED
  • Have strong business acumen and Excellent verbal and listening skills
  • Solid knowledge and computer literacy (Microsoft Outlook, Word, Excel, etc.)
  • Strong cash handling skills and Ability to calculate figures (discounts, interest, commission, percentages, area, etc.)
  • Strong interpersonal and human relations skills
  • Proven analytical and problem-solving skills
  • Ability to use sound judgment and decision making while effectively responding to common inquiries or complaints from customers or vendors
  • Be able to lift/ move up to 25 pounds, regularly
  • Being bilingual is a plus

Regency Management Services is an Equal Employment Opportunity ("EEO") / ADA Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

#MPR25

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