Service Desk

7 days ago

Cary, NC, United States E-Solutions Full time
Title : Service Desk

Location : Cary NC/Onsite

Job Description:

Acting as a first point of contact for users and customers.

Identifying and diagnosing issues and problems.

Categorizing and recording queries

Providing solutions to issues.

Advising users on the appropriate course of action.

Monitoring issues from start to resolution.

Escalating unresolved problems to a higher level of support, if needed.

Providing essential online security advice and support.

Delivering customer service through multiple channels including human, digital, self-service, and automated.

Logging issues and resolutions, tracking trends, and sharing insights with developers and product leaders.

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