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WIC Customer Service Specialist

2 weeks ago

Lancaster, PA, United States Community Action Program Of Lancaster County Full time
JOB SUMMARY

Position Title: Customer Service Specialist

Program: WIC/Health and Nutrition

Classification: Non-Exempt/Full Time

DUTIES AND RESPONSIBITIES

Call Center:
  • Answer incoming calls using multi-line phone system and respond to all voicemail messages
  • Schedule participant appointments for all clinics
  • Process online applications and referrals from community partners
  • Provide referrals to community resources
Reception Area:
  • Greet clients arriving for appointments and completing the check-in process
  • Issue electronic benefits to participants
  • Maintain proficiency in breastfeeding curriculum and promote a breastfeeding-friendly environment in all clinics
Income Eligibility:
  • Check for adjunct eligibility in statewide database
  • Verify household income and determine eligibility
Lab:
  • Perform anthropometric and hematological measurements by standard procedure
  • Observe universal precautions and comply with all OSHA standards
Other Duties as assigned including flexible clinic assignments.

EDUCATION/EXPERIENCE REQUIREMENTS
  • High school diploma or GED required
  • WIC experience preferred
  • Bilingual English/Spanish preferred
  • Competent word processing and computer skills
  • Desire to participate in and promote a trauma-informed empowering culture that celebrates diversity.
**Please see attached for full job description**

We value our team by uniting our employees with the mission. We offer strong purpose with a compassion for work-life balance. Below is a glimpse of our robust benefits offered:
  • Sign-on Bonus
  • Benefits: Medical, Dental & Vision Coverage / 403(b) Plan / Life Insurance / EAP Program
  • Generous number of PTO Days banked annually
  • Paid Parental Leave
  • Tuition Reimbursement
  • Employer- Assisted First Time Homebuyer Program


Equal Employment Opportunity

CAP provides equal employment opportunities to all qualified individuals without regard to race, gender, disability, ethnicity, religion, sexual orientation, age, citizenship, veterans status or genetic information.

Americans with Disabilities Act

Applicants as well as employees who are or become disabled must be able to perform the essential duties and responsibilities either unaided or with reasonable accommodation. The agency will determine reasonable accommodation on a case-by-case basis in accordance with applicable law.

The work schedule for this role is as follows:
Monday-Thursday 8:00am - 4:30pm
Friday 8:00am - 1:30pm
1st and 3rd Thursday of the month 10:30am - 7:00pm