Technical Business Analyst

Description

Company Overview & Culture:

Worldgate is a certified Woman-Owned Small Business headquartered in Northern Virginia that provides IT Consulting Services to our SLED clients. We specialize in delivering high-quality enterprise technology and Enterprise Resource Planning (ERP) system optimization services across Human Capital, Payroll, and Financial Management systems. Our mission is to provide exceptional service that enables our clients to be their best for their stakeholders, create an empowering workplace for our employees, and give back to our communities in meaningful ways. Worldgate has been named to the Inc. 5000 list of fastest-growing private companies three times. In recognition of our commitment to fostering a positive work environment, Worldgate was honored with the Inc. Best Workplaces award in 2024 and The Washington Post Top Workplaces in 2022.

Job Summary:

The Business Analyst (BA) is an expert in assigned systems solutions and business operations, supporting our client's enterprise systems integration projects. The BA will assess evolving business needs and ideas, act as a liaison between functional, technical, and leadership groups, and communicate actionable recommendations to improve business operations and processes. This role is responsible for writing detailed requirements, facilitating user acceptance testing, and supporting project leads with larger project implementations. The BA will also coordinate project stakeholders and deliver regular reporting using project management tools and client-desired reporting structures.

Essential Responsibilities:

• Lead business analysis by partnering with stakeholders to assess systems, identify needs, and propose integration and process solutions.

• Organize and facilitate stakeholder sessions to capture evolving requirements and system improvement ideas.

• Document, analyze, and translate business needs into actionable functional and technical requirements.

• Develop and review requirements documents, use cases, test plans, and other technical artifacts.

• Facilitate and support testing by validating system functionality against requirements.

• Support data validation, cleansing, and integration to ensure enterprise data quality and accuracy.

• Assist engineering and support teams with implementing improvements, troubleshooting issues, and maintaining standards for enterprise tools.

• Contribute to continuous quality improvement of enterprise systems through process enhancements and technical support.

• Prepare documentation for procedures, workflows, change control, and escalation processes.

• Act as a liaison between business units, technology teams, and leadership to align objectives and deliverables.

• Provide regular updates and communicate progress using project management tools and reporting structures.

• Promote best practices in data management, analysis, and business reporting.

• Capture and document meeting minutes, requirements, and best practices to support knowledge sharing.

Corporate Standards:

• Comprehend and align to established goals and objectives within the framework of the Worldgate Continuous Feedback Approach.

• Stay up to date on computer skills and best practices, such as word processing software, spreadsheet software, presentation software, Adobe software, email management, digital calendars, and video conferencing.

• Understand Worldgate's mission, values, and behaviors (The Worldgate Way) and ensure that daily interactions with Worldgate internal and external parties align to Worldgate's values and behaviors.

• Comply with criminal background check standards by maintaining a clear record throughout employment.

Key Competencies:

• Business Analysis

• Problem Solving

• Technical Acumen

• Collaboration and Cross-Functional Communication

• Process Improvement Mindset

Qualifications & Skills:

Required:

• Bachelor's degree (B.A. or B.S.) from a four-year college or university

• 1-3 years of experience in data analysis, business process improvement, or supporting system-level initiatives.

• 1-3 years of experience with SQL, LDAP, or other ETL processing methods

• 1-3 years of experience with a high-level programming language (e.g., Java, Python, JavaScript, Perl, PHP)

• Experience gathering and writing business and technical requirements

• Strong organizational skills, communication skills, and attention to detail

• Experience with Microsoft Excel, SQL databases, and BI reporting tools

• Familiarity with back-end database systems and languages

• Ability to assess evolving business needs and translate them into system and process solutions

• Proficiency in computer skills - word processing software, spreadsheet software, presentation software, Adobe software, email management, digital calendars, and video conferencing

Equal Opportunity Statement:

Worldgate LLC provides equal employment opportunities to all employees and applicants for employment, without regard to race, color, age, creed, religion, sex, sexual orientation, ancestry, national origin, disability, pregnancy, marital status, or gender identity.

---