Customer Relationship Specialist

3 days ago

South Portland, ME, United States Dead River Company Full time

Description

“Turn Great Service Into Great Earnings" — Competitive Hourly Pay Plus Commission”

Location: South Portland, MaineCompany: Dead River CompanyJob Type: Full-Time/onsite

About the Role:

We’re looking for a Customer Relationship Specialist to join our team In this role, you’ll connect with current and prospective customers by phone to build strong relationships, provide outstanding service, and recommend solutions that meet their needs. You’ll play a key part in retaining customers, supporting account transitions, and promoting programs that make life easier for our customers.

The Customer Relationship Specialist is responsible for building and maintaining strong customer relationships through both inbound and outbound calls with current and prospective customers. The primary objectives of this role are to strengthen existing customer relationships, retain accounts, and acquire new business using effective telephone sales techniques. The Specialist ensures customer satisfaction by accurately and promptly completing clerical and computer-related tasks, while consistently delivering exceptional service aligned with Dead River Company’s Customer Guarantees and Performance Pledges.

What You’ll Do:

  • Make outbound and receive inbound calls to promote Dead River Company’s products and services.

  • Listen actively, ask questions, and recommend solutions to meet customer needs.

  • Document interactions clearly in our system.

  • Manage customer moves by coordinating with both departing and new customers.

  • Cross-sell services and encourage enrollment in programs like EasyCAP and EasyComfort.

  • Handle account setup, payment processing, and other clerical tasks.

What We’re Looking For:

  • 2+ years of experience in telephone sales (call center experience a plus).

  • Strong communication and active listening skills.

  • Proven ability to cross-sell products and services.

  • Detail-oriented, organized, and motivated to achieve results.

  • Flexible schedule (some evenings, weekends, or overtime may be required).

  • High school diploma or equivalent.

Why Join Us?

  • Be part of a customer-focused, supportive team.

  • Opportunity to grow and learn in a dynamic industry.

  • Competitive compensation and benefits.

At Dead River Company, we’re committed to supporting our employees and providing opportunities for growth in a respectful, team-oriented environment. Join us in serving our customers and communities with integrity, dependability, and excellence.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

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