CMA Coverage Coordinator

Join a Winning Team at One of Colorado's Best Workplaces

The Resource Exchange (TRE)
At TRE, we don't just provide services - we transform lives. Our commitment to empowering individuals and creating inclusive communities has earned us recognition as one of Colorado's top employers for five consecutive years. But don't just take our word for it:
"The standard of work and the culture of providing excellent service is something I'm proud to be a part of." Current TRE Staff Member, November 2024

Why TRE is the Place for You:
• Make an Impact: Advocate for and empower people of all ages and abilities, from infants to seniors, creating lasting change through collaboration with families, communities, and partners.
• Work with Purpose: As part of a dedicated team, you'll help strengthen families and promote inclusion in communities across El Paso, Pueblo, Teller, and Park counties.
• Enjoy a Positive Work Environment: Join a culture that's consistently recognized as one of the Best Workplaces in Colorado.
Who We Are:
At The Resource Exchange, we pride ourselves on being a team of over 400 passionate and talented staff who serve more than 12,000 individuals. From those with disabilities and mental health challenges to those in need of long-term care, we provide person-centered support focused on independence, inclusion, and collaboration.
What We Offer:
• Comprehensive Benefits: Health, dental, vision, Lifestyle Spending Account for health and wellness, plus pet insurance for your furry friends
• True Flexibility: Flexible work schedules to fit your life (yes, we really mean it).
• Half-Day Fridays: Start your weekends early, every week
• Generous Time Off: Paid Time Off with your birthday off, paid holidays, and time to celebrate what matters most to you.
• Public Student Loan Forgiveness: We're invested in your future.
• Volunteer Opportunities: Paid time off to give back to the community.
• Growth & Development: Leadership, career advancement, and workgroup opportunities to help you thrive.
Come thrive with us At TRE, your passion for service will be recognized, and you'll be part of a culture that celebrates making a difference.
Ready to join one of Colorado's Best Workplaces? Apply today

THE RESOURCE EXCHANGE
Job Description

Position Title: Coverage Coordinator (CMA)
Department: CMA Case Management Agency
Reports to: Operations and Communication Director
FLSA: Non-exempt
Supervisor Responsibilities: N/A
Starting Range: 22.32 to 23.18 hourly (Rates reflect FY25-26 and are subject to change. Contact hr@tre.org to confirm current rates.)

Benefits Offered: Health, dental, vision, employer-paid life and short-term disability, voluntary life, long-term disability, 401K with employer contributions, pet insurance, additional supplemental insurance options, flexible work environment, training and growth opportunities, workgroup participation, public student loan forgiveness eligibility, mileage reimbursement, and more.

General Description:

The Coverage Coordinator serves as a vital resource within the Case Management Agency (CMA) during periods of leave and transition, ensuring continuity of care for individuals and families. This position manages case assignments, bridges communication among team members, clients, and external agencies, and promotes timely and effective problem-solving. The Coverage Coordinator will oversee a variety of cases, ensuring that client needs are met with professionalism and compassion, while adhering to Medicaid, HCPF, and TRE policies.

Essential Duties and Responsibilities:

• Manage case assignments during transitions, ensuring all cases are documented and up-to-date.
• Act as a liaison between individuals, families, service providers, and CMA leadership during periods of absence.
• Coordinate and participate in multi-agency meetings to address service disruptions and access barriers.
• Ensure thorough documentation in Care and Case Management (CCM), Bridge, and other relevant systems.
• Respond to escalations from clients, guardians, or agencies, providing accurate information and follow-up.
• Support team members by consulting on challenging cases, offering expertise and guidance.
• Collaborate with the Supervisor and Manager to identify trends in escalations and recommend improvements.
• Provide training and support to new team members on case management processes and de-escalation strategies.
• Monitor service authorization timelines and regulatory compliance for assigned cases.
• Attend wraparound, DHS, or complex care meetings as needed to support continuity of care.

Additional Responsibilities:

• Provide backup coverage for absent team members, particularly during high-need situations.
• Participate in internal workgroups focused on crisis response, system redesign, or policy adaptations.
• Utilize TRE tools, such as the Predictive Index, to enhance team dynamics and communication.
• Engage in strategic planning, quality improvement initiatives, and performance development processes.
• Adapt to organizational and regulatory changes to maintain service excellence.
• Represent TRE and the CMA with integrity in all professional communications and interactions.

Other Duties and Responsibilities:

• Participate in TRE-led development opportunities and staff engagement activities.
• Assist with special projects, case reviews, and root cause analysis related to elevated cases.
• Perform other duties as assigned to support organizational mission and client wellbeing.

Job Qualifications:

Knowledge, Skills, and Abilities:

• Extensive understanding of Medicaid waivers (IDD, Non-IDD, Children's), long-term services and supports (LTSS), and community resources.
• Strong skills in crisis planning, conflict resolution, and interagency collaboration.
• Excellent verbal and written communication skills, able to navigate sensitive issues diplomatically.
• High level of emotional intelligence, resilience, and cultural competence.
• Strong organizational and prioritization skills in time-sensitive situations.
• Comfort with ambiguity and evolving circumstances.
• Proficiency in Microsoft 365, cloud-based platforms, CCM, Bridge, and other state systems.

Education and Experience Requirements:

• Minimum: Bachelor's degree. Equivalent experience with LTSS populations, Medicaid Waivers, or working with children with disabilities or a combination of education and experience may be considered in lieu of degree.
• Preferred: Previous experience with Medicaid waivers (CHCBS, CES, CLLI, CHRP), developmental disability services, or pediatric medical case management.

Material and Equipment Directly Used: Computers/tablets, Printers, Copy Machines, Personal Vehicle, Cell phones/telephone, Cloud based systems and software, etc.

This is a hybrid position, with work locations determined by both client and organizational needs. Work may take place in a variety of settings, including office environments, community locations, private residences, commercial properties, and virtual platforms. The role requires moderate physical activity such as walking, sitting, standing, and lifting up to 20 pounds.

A reliable vehicle, valid Colorado driver's license (unless part of an active military family), and proof of insurance with minimum preferred liability coverage of $100,000/$300,000/$100,000,

This job description is not intended to be an exhaustive list of all duties responsibilities or qualifications associated with this job. Therefore, The Resource Exchange reserves the right to amend and/or modify this job description at any time. The Resource Exchange also reserves the right to stipulate hours of employment; work schedules may be changed to respond to business requirements.

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