Honda Service Advisor
5 days ago
Norm Reeves Dealerships is a nationally-recognized group of privately-owned retail automotive dealerships located in Southern California, Texas, and Florida. With a history dating back to 1963, our group has established a reputation for innovation, integrity, and customer-centric services. We are expanding rapidly and are looking for talented individuals that are eager to grow their careers while the company continues to expand
What You'll Do
- Greet customers in a friendly and professional manner, ensuring a positive first impression of our dealership.
- Consult with customers to understand their service requirements and concerns, and accurately document their vehicle information and service history.
- Perform vehicle walk-arounds and inspections to identify maintenance needs and recommend appropriate services based on manufacturer guidelines and customer preferences.
- Provide clear and detailed explanations of recommended services, including cost estimates and timelines, to help customers make informed decisions.
- Coordinate service appointments and manage the service schedule to ensure timely completion of work and maximize service department efficiency.
- Communicate with customers throughout the service process, providing updates on the status of their vehicle and addressing any questions or concerns.
- Liaise with service technicians and other departments to ensure smooth workflow and resolution of customer issues.
- Upsell additional services and accessories as appropriate to enhance customer satisfaction and dealership revenue.
- Previous experience in automotive service advisory or customer service roles, preferably within a dealership environment.
- Excellent communication and interpersonal skills, with the ability to build rapport and establish trust with customers.
- Strong problem-solving abilities and attention to detail.
- Knowledge of automotive systems and maintenance requirements.
- Proficiency in computer systems and software applications related to service management.
- Ability to multitask and work effectively in a fast-paced environment.
- Customer-focused mindset with a commitment to delivering exceptional service.
- Unlock Your Potential - Free Training & Limitless Advancement Opportunities to Skyrocket Your Career Growth.
- Invest in Yourself - Tuition Reimbursement
- Health and Wellness First - Comprehensive Medical, Dental, and Vision Plans to Keep You and Your Family Thriving.
- Enjoy Complimentary Group Life Insurance for Added Peace of Mind.
- Your Network, Your Success - Employee Referral Bonus Program - Earn While Building a Stronger Team.
- Shop and Save with our generous discounts on Sales, Service, and Parts at Any Norm Reeves Location.
- Secure Your Future - Build Wealth with 401k Matching
- Smart Savings, Smart Choices - Section 125 Cafeteria Plan & Flexible Spending Account - Save on Taxes for Qualified Expenses.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
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